Sylvia Singaphi

Versatile Administrative and Customer Service Professional with over five years of experience across administration, reception, customer service, and service delivery within the technology, financial services, and telecommunications sectors.

RECEPTIONIST/JUNIOR ADMINISTRATIVE ASSISTANT at GZ TECHNOLOGY (GONGZHENG) (2026-05 – 2026-07)

• Managing calendars, meetings, and appointments for management.
• Welcoming visitors and managing front desk operations.
• Handling calls, emails and business WhatsApp enquiries.
• Preparing quotations and invoices using Sage Accounting.
• Capturing customer data using CRM and Pastel.
• Support reporting, filing, and document management.
• Coordinating warehouse and stock control.

SERVICE DELIVERY COORDINATOR at COMPUTERSHARE INVESTOR SERVICES PTY LTD (2022-11 – 2024-06)

• Managed day-to-day client communications, resolving queries, and supporting strong client relationships.
• Supported the delivery of large-scale projects while independently managing smaller projects from planning to completion.
• Processed and tracked invoicing to ensure accurate and timely billing in line with company procedures.

SERVICE DELIVERY GRADUATE at COMPUTERSHARE INVESTOR SERVICES PTY LTD (2021-11 – 2022-10)

• Working alongside Head of the Department (HOD) Managed end-to-end service delivery processes for shareholder registry operations, ensuring accurate transaction processing and timely client reporting to enhance operational efficiency and client satisfaction.

Bachelor of Arts in Strategic Communications in Marketing Communications – UNIVERSITY OF JOHANNESBURG (2018-06)

Grade 12 (Matric) with Bachelor's Admission – KWAMANALA SENIOR SECONDARY SCHOOL (2013)