Receptionist & Customer Service Consultant at Nutun (2003-01 – Present)
Over the course of more than 20 years with Nutun, progressed through multiple roles demonstrating adaptability, strong performance, and a commitment to delivering exceptional customer service.
- Provide professional reception and front-office support by welcoming visitors and directing enquiries appropriately.
- Handle over 100 customer enquiries daily via the Zoiper5 VoIP telephone system while maintaining a professional and customer-focused approach.
- Assist customers with municipal account enquiries for Ekurhuleni Metropolitan Municipality and Emfuleni (Vaal) Local Municipality, ensuring accurate and efficient resolution of queries.
- Process customer requests, issue municipal account statements, and prepare paid-up letters for settled accounts.
- Liaise with internal departments to resolve customer enquiries and escalate complex matters where necessary.
- Maintain accurate customer records and update information using internal customer management systems.
- Respond to email enquiries and provide administrative support to ensure the smooth running of front-office operations.
- Consistently deliver high-quality customer service while working efficiently in a fast-paced contact centre environment.
Customer Service Consultant at Nutun (2003-01)
- Assisted customers with municipal account enquiries, billing queries, account handovers, and payment-related matters.
- Delivered professional customer service while resolving customer concerns efficiently and courteously.
- Explained municipal account balances, payment options, and account settlement processes to customers.
- Ensured compliance with company procedures and municipal service standards.
- Built positive customer relationships through effective communication and problem-solving.
Tracer & Debt Collector at Nutun (2003-01)
- Traced customers using internal systems and available databases to obtain accurate contact information.
- Contacted customers regarding outstanding municipal accounts and negotiated payment arrangements where applicable.
- Maintained accurate customer records and updated account information.
- Managed confidential customer information in accordance with company policies and procedures.
- Supported debt recovery processes while maintaining professionalism and excellent customer service.
- Worked towards achieving departmental recovery objectives while maintaining excellent client service.
Tracer & Debt Collector at Bavin Attorneys (2002-01 – 2003-12)
- Traced debtors and verified customer information using internal systems and external databases.
- Contacted customers regarding outstanding accounts while maintaining professionalism and confidentiality.
- Updated debtor records and maintained accurate documentation.
- Assisted with administrative duties supporting debt collection and legal recovery processes.
Training Manager at Premier Growth Group (2001-01 – 2002-12)
- Coordinated and facilitated employee training and development programmes.
- Assisted with the onboarding and induction of new staff members.
- Monitored trainee progress and provided ongoing coaching and support.
- Maintained accurate training records and prepared training documentation.
- Promoted a positive learning environment while ensuring organisational training objectives were achieved.
