Tegan Roy
Versatile Call Center Agent with experience in customer service and debt collecting.
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About
Motivated and adaptable professional with accredited training in aviation and culinary arts, coupled with hands-on experience in customer service, hospitality, and administrative coordination. Known for a strong work ethic, team collaboration, and fast learning in dynamic environments.
Experience
Debt Collector at VVM Debt Collectors (2025-07 – Present)
- Manage and resolve outstanding debt accounts.
- Communicate with clients to negotiate payment plans.
- Maintain detailed records of all communication and transactions.
Scheduling Agent (Learnership) at Cartrack (2021-08 – 2022-02)
- Managed appointment scheduling and client queries in a fast-paced team.
- Strengthened organizational and communication skills.
Chef & Waitress at Afri Café (2021-01 – 2021-03)
- Delivered front-of-house service and assisted with kitchen operations.
- Provided high-quality customer experiences.
Electoral Officer at IEC (Independent Electoral Commission) (2019 – 2019)
- Assisted with voter registration, ballot setup, and polling station procedures.
Education
Culinary Arts – HTA School of Culinary Art
NQF Level 4 in Professional Cookery – HTA School of Culinary Art (2020 – 2021)
Aviation Training – EPT Aviation Training
Matriculated – Lancea Vale Secondary School (2017)
