Customer Representative - Concentrix
(2025-11)
Verizon International campaign. Skills: Pre-Paid and Post Paid
- Handling customer enquiries, complaints, and billing queries with the highest degree of courtesy to resolve customer issues with one call resolution.
- Customer retention through programs and service provided to the customer
Customer Experience Agent - IBridge
(2023-09 - 2025-10)
MTN campaign. Skills: Pre-Paid and Post Paid
- Handling customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
- Assisting in one or multiple queues/skill sets over various customer contact channels during high peaks periods.
- Responsible for improving customer retention through programs and service provided to the customer.
- Continually maintaining working knowledge of all company products, services, and promotions.
- Make recommendations according to the customer's needs on features, accessories, upgrades, and rate plans.
Call Center Agent (Postpaid) / Customer Interactions Complaints (CIC) back-office consultant / After Sales (Sales Support) - Bytes Connect
(2013-02 - 2022-07)
Vodacom Customer Care. After sales contracted ended.
- Handling high volume incoming phone calls while adhering to the quality of standards, by effectively solving customer issues, complaints, and inquiries.
- Keeping customer satisfaction at the core of every decision and behavior.
- Handling customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
- Utilizing mechanised systems to initiate and complete service orders and handle customer requests.
- Arranging collection and delivery of customer goods via Courier.
- Maintaining working knowledge of all company products, services and promotions.
