Thabisa Fatyi

Customer service and travel support professional with 5+ years of experience across aviation, insurance, legal, and hospitality industries. Strong expertise in Sabre and Amadeus GDS, passenger handling, bookings, refunds, and EC261 case management. Excellent communication skills, attention to detail, and commitment to providing quality client care in fast-paced environments.

Travel Associate - Atain - Cape Town

(2024-02)

• Developed strong understanding of company products and internal systems using CR reference tools and the Sabre platform
• Delivered prompt support for bookings, cancellations, and refunds via phone and email
• Retained clients through proactive resolution of queries and complaints
• Selected for specialized EC261 team handling UK-based cases
• Awarded Top 5 Agent for Quality Assurance and Outstanding Professional Achievement

Passenger Service Agent - Nas Collasal Aviation Service - Cape Town

(2023-04 - 2024-01)

• Verified travel documents, visas, and compliance with airline standards
• Used Amadeus system for check-in, seat allocation, and ticketing
• Managed overbooking, delays, and passenger accommodations
• Processed payments for excess baggage and special travel needs

Passenger Service Agent - Swissport - Cape Town

(2019-09 - 2023-05)

• Conducted check-in, baggage acceptance, and flight closures
• Ensured compliance with airline and safety regulations
• Transitioned to NAS Colossal following company closure to maintain service continuity

Personal Assistant - Kwakhanya Independent Insurance - Cape Town

(2019-01 - 2019-08)

• Provided administrative support and managed client communication
• Assisted with policy inquiries and prepared professional documents

Debt Collector - Anthony Richards Attorney - Cape Town

(2018-06 - 2018-12)

• Contacted clients regarding overdue payments with empathy and professionalism
• Negotiated structured payment arrangements and resolved complaints

Guest Services Assistant - Mountain Magic Guest House - Cape Town

• Managed check-ins, guest inquiries, and administration

Waitress - Cincinnati Spur - Cape Town

• Delivered excellent customer service in a fast-paced environment

National Certificate N6 - Travel and Tourism - College of Cape Town (2017)

Matric - Maitland High School (2014)