Lezaan Diedericks
Customer Service / Travel Support
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About
I am a dedicated, hardworking, trustworthy and enthusiastic individual with a passion for providing excellent customer service and building positive relationships with people. I have experience in tourism, administration, customer service, telemarketing, public safety, access control and office support. Through my work experience I have developed strong communication, organisational and problem-solving skills and work well independently and as part of a team.
I am currently seeking employment or an internship where I can contribute my skills, continue developing professionally and become a valuable asset to your organisation.
Experience
Customer Service / Travel Support - Leisure Travel International
(2024-06 - 2024-10)
- Assisted customers with travel enquiries.
- Delivered professional customer service.
- Maintained accurate customer records.
- Updated customer information.
- Communicated professionally with clients.
- Assisted with travel-related administration.
- Promoted customer satisfaction.
- Worked effectively in a team environment.
Various Contracts - Stellenbosch Municipality – Law Enforcement & Traffic Department
(2014 - 2023)
- Provided administrative support.
- Assisted members of the public professionally.
- Performed access control duties.
- Conducted COVID-19 screening.
- Captured and maintained records.
- Filed documents accurately.
- Assisted with traffic support services.
- Supported law enforcement operations.
- Answered telephone enquiries.
- Assisted with customer care.
- Performed telemarketing duties.
- Worked professionally under pressure.
Education
Tourism NCV - Tourism - Boland College – Stellenbosch Campus
Tourism N4 - Tourism - Boland College – Stellenbosch Campus
Tourism N5 - Tourism - Boland College – Stellenbosch Campus
Tourism N6 - Tourism - Boland College – Stellenbosch Campus
Grade 10 - Cloetesville High School
