Data Operations Administrator
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Data Operations Administrator with over 8 years of experience managing enterprise-grade records systems, executing database migrations, and enforcing data compliance protocols across high-volume educational operations. Engineered advanced feature transformations that elevated a credit risk machine learning pipeline's Area Under the Curve (AUC) from 0.68 to 0.7822 — a 15% improvement — for the FNB DataQuest 2026 Competition, while simultaneously sustaining 100% Protection of Personal Information Act (POPIA) compliance across all operational data workflows for six consecutive years. I design automated operational reporting pipelines, configure relational data validation scripts, and standardise data governance frameworks to eliminate tracking overhead — independently, without requiring managerial hand-holding.
Business Operations Coordinator - PLP - Randburg, Gauteng
(2025-10 - 2026-03)
The Business Enablement function required a centralised coordination point to manage internal queries and keep cross-functional workflows running without leadership bottlenecks. Served as primary point of contact for all internal operational queries — triaging, routing, and resolving day-to-day coordination requests across business units while maintaining comprehensive administrative documentation for the Business Head. Ensured uninterrupted cross-functional workflow continuity, reducing escalation frequency to the Business Head by handling the full volume of routine operational queries independently.
Key business initiatives required structured tracking frameworks to prevent timeline slippage and ensure risks were surfaced to leadership before they became delivery failures. Coordinated the planning, tracking, and execution of business initiatives — maintaining precise project documentation, actively monitoring milestone progress against agreed deliverables, and escalating risks or delays to the Business Head with supporting data at first detection. Maintained on-time delivery visibility across all tracked initiatives, with zero unescalated delays reaching the Business Head without
Operations Data Administrator - SPARK Schools - Johannesburg, Gauteng
(2019-01 - 2025-09)
The education network required strict regulatory compliance across all student data systems spanning multiple campuses.
Protection of Personal Information Act (POPIA) data governance protocols across all pupil records, administering files through the E-admin Learning Management System (LMS) and conducting quarterly database lifecycle audits. Sustained 100% POPIA compliance with zero regulatory incidents over a 6-year operational tenure, standardising data entry paths to eliminate manual tracking errors across the campus. School leadership required real-time operational dashboards to guide academic interventions and resource allocation decisions.
Monitored software engagement metrics across ST Math, Reading Eggs, and Its Learning platforms, transforming raw usage data into structured Management Information Systems (MIS) reports using Advanced Microsoft Excel. Delivered weekly performance trend analysis reports that directly guided leadership's academic intervention strategies and optimised resource allocation across all learning platforms. The organisation needed full asset accountability across all technology resources to prevent operational system downtime.
Designed and e
Office Manager | Operations & Data Administrator - SPARK Schools - Johannesburg, Gauteng
(2017-02 - 2018-12)
Historical student documentation was locked in paper-based archives, causing critical administrative bottlenecks and slow file retrieval. Directed a full-scale digital transformation project, migrating historical classroom and aftercare registers from paper logs into cloud-based tracking databases — designing the new data architecture, mapping record fields, and executing the migration independently. Accelerated document retrieval speeds, eliminated paper-based tracking errors, and established a scalable records management framework that supported future campus growth.
Executive leadership required reliable operational compliance summaries on a weekly cycle. Constructed automated reporting templates using Advanced Microsoft Excel and Google Workspace, configuring formula-driven data inputs that generated weekly operational and data compliance summaries automatically. Reduced manual reporting effort by standardising all operational inputs into a single repeatable pipeline that fed directly into executive performance reviews.
Multi-campus parent stakeholder communications required structured coordination to prevent engagement gaps. Coordinated high-volume parent communications, meeti
Aftercare Supervisor | Operations Support & Data Tracking - SPARK Schools - Johannesburg, Gauteng
(2016-01 - 2016-12)
The aftercare division required rigorous accountability frameworks to manage student attendance tracking and audit compliance daily. Supervised daily branch operations, utilising digitised attendance registers and structured data logs to track student participation and flag attendance exceptions in real time. Achieved 100% data tracking log reliability and maintained audit-ready documentation that consistently met internal data governance metrics.
Front Office Administrator | Records Coordinator (Contract) - Skin Clinic - Johannesburg, Gauteng
(2012-11 - 2015-08)
A high-volume clinical office required a structured database management system to prevent duplicate records, booking errors, and file retrieval delays. Governed a hybrid digital and physical medical records database, coordinating client billing paperwork, calendar scheduling, and multi-channel client communications within a compliance-sensitive clinical environment. Ensured 100% accuracy in clinical database entry tracking and facilitated immediate file retrieval for daily clinical consultants — with zero duplicate record incidents reported.
