Tshwanelo Khetha
LOGISTICS & HR GRADUATE | SKILLED IN ADMINISTRATIVE SUPPORT & FINANCIAL OPERATIONS
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About
Recent Business Administration graduate specializing in Logistics and Supply Chain Management, with practical experience in banking operations and customer service. Adept at managing transactional processes, resolving client issues, and maintaining detailed administrative records. Brings a solid foundation in HR practices, strong communication skills, and a readiness to contribute to business efficiency and client satisfaction.
Experience
Consultant at First National Bank (2024-07 – 2025-06)
- Facilitated the end-to-end onboarding of new clients by opening various transactional accounts, ensuring all compliance and KYC (know Your Customer) documentation was accurately captured and verified.
- Provided frontline support to clients by resolving a wide range of queries related to internet banking access, account login issues, and mobile banking app troubleshooting.
- Processed customer claims related to unauthorized transactions and completed and submitted ATM dispute forms in alignment with bank procedures.
- Performed day-to-day administrative functions including document filing, data entry, and maintenance of accurate customer records to support audit readiness and compliance.
- Assisted with ATM-related operations, including monitoring and processing of cash deposits and coordinating flagged transactions with the fraud department to mitigate potential risks.
- Played an active role in supporting the branch's customer acquisition goals by identifying cross-selling opportunities and guiding new clients through available products and services tailored to their financial needs.
Education
Bachelor of Business Administration in Logistics and Supply Chain – ROSEBANK COLLEGE (2019 – 2022)
Higher Certificate in Human Resource Management – ROSEBANK COLLEGE (2017 – 2018)
National Senior Certificate – ENNERDALE SECONDARY SCHOOL (2011 – 2015)
