Ty Dilla

Sales and Technical Support professional with hands-on experience in internal sales operations, enterprise customer support, and technical solution quoting. Proven track record managing ±R2 million per month in quotations, processing enterprise subscription renewals, and supporting local and international customers across Africa. Strong ERP, sales administration, and technical foundation spanning enterprise computing, cloud services, and software solutions.

Sales Learnership – Electronic Components & Enterprise Computing Solutions at Altron Arrow (2025-02 – Present)

• Support internal sales and account managers by managing the full quotation and sales order lifecycle through ERP systems
• Prepare and manage customer quotations averaging ±R2 million per month, ensuring pricing accuracy and contractual compliance
• Quote and process software and services renewal subscriptions for 5+ local and international enterprise customers
• Provide sales support to enterprise customers across multiple African regions, including Namibia and broader Sub‑Saharan Africa
• Act as a primary point of contact for pricing, renewals, availability, order amendments, and after-sales queries
• Coordinate with procurement, finance, logistics, and warehouse teams to resolve stock, pricing, and delivery challenges
• Track order progress and proactively communicate delays, backorders, and changes to customers and internal teams
• Compile sales reports, order summaries, and pipeline data to support forecasting and sales planning
• Contribute to customer retention and recurring revenue continuity through accurate renewal processing and responsive service

Azure Administrator Learnership (Theory/Virtual) at Mecer Inter-Ed (2024-06 – 2025-01)

• Installed, configured, and troubleshot PC hardware and software
• Set up and configured DNS, Mail, and DHCP servers using Hyper-V environments
• Implemented network security controls and cyber-threat prevention measures
• Managed user accounts, permissions, and access control
• Implemented, monitored, and maintained Azure infrastructure and cloud solutions

National Certificate in Electronics (NQF Level 3) & Generic Management (NQF Level 5) – Learnership – Human Capital Learning Solutions (2026-01)