Urshula Elizabeth Morgan

Complete clients SLAs by receiving SLA information Schedule technicians for services To resolve service and repair sales queries by receiving, investigating and resolving and provide feedback within deadline

SERVICE AND REPAIRS ADMINISTRATOR - ELEMENTAL ENERGY

(2024-03)

• Complete clients SLAs by receiving SLA information
• Schedule technicians for services
• To resolve service and repair sales queries by receiving, investigating and resolving and provide feedback within deadline
• Costing and quotations
• Procurement and stock administration
• Service and repairs sales compliance
• Monitor all vehicles of technicians on Netstar
• Update whiteboard daily
• Submit monthly invoices to clients

TECHNICAL MAINTENACE ADMINISTRATOR - LUMACON

(2023-10 - 2024-03)

• Plan and schedule tasks to technicians
• Coordinate daily with technicians
• Ensure technicians respond to emergency call outs
• Compilation and prep quotations, PO and invoices
• Develop and implement preventative, reactive proactive and routine maintenance programs and ensure that technicians perform duties in line with plans
• On-time job costing and job closure
• Ensure that technical staff compliment adhere to safety strategies in improve/reduce lost time injuries incidents/accidents. Near misses and safety violation
• Order and procure materials required
• Building, coordinating and overseeing client and company interactions
• Compilation of weekly and monthly technical reports for clients: task and project status and maintenance project management
• Conduct internal audits to ensure compliance to safety strategies
• Efficient and effective staff planning; assignment and allocation of staff with the guidance of lead technicians
• Monitor technician vehicles on tracking
• Maintain accurate inventory of all equipment and HVAC resources
• Coordinate activities with the aim of decreasing downtime and minimizing failures
• Ensure client satisfaction

SENIOR OPERATIONS CONTROLLER - WAYNE'S ELECTRICAL

(2022-10 - 2023-10)

• Ensure all total service stations get serviced
• Schedule technicians for sites daily
• Making sure all work is done within SLA
• Schedule on E-works
• Scan all paperwork to total daily
• Communicate with client if there's delays
• Ensure all invoicing is done daily
• Keep track of all technicians daily
• Upload all safety work permits daily to total
• Arrange for safety officer where it's required
• Stock control/inventory/create supplier
• Po's/draft supplier and client quotes

OPERATIONS ADMINISTRATOR - SKIPWASTE

(2022-02 - 2022-11)

• Update daily turnover report
• Making sure all sales orders are completed on NAF
• Taking care of all administrative duties
• Debrief drivers to ensure all paperwork is completed after knock of time
• Update diesel consumption daily
• Send out diesel consumption every 2nd week to the relevant fleets
• Monitor all vehicles on Netfleet

OPERATIONS CONTROLLER - AVERDA SA

(2014-12 - 2021-08)

• Check in bookings made by telephone and e-mail
• Capture data of all booking onto system
• Making sure trucks are road worthy
• Call and monitor truck drivers hourly
• Making sure trucks are allocated according to route plan
• Position and if there are any problems and verify
• Position on C-track
• Debrief drivers daily in the afternoon and evening and record all carryovers
• Plan and print route sheets for the next day before the end of business
• All loads must be checked, and the dump slips attached
• Ensure all trucks are washed according to the wash bay schedule
• Ensure drivers put in diesel daily and record liters opening km and closing km
• Bins must not be left in the yard at the dump
• Communicate with customers on any delays
• Ensure drivers and crew are dressed in PPE
• Record daily trip sheets and hand them to the accounts department
• Check waste manifest for each job
• Report all accidents and incidents complete accident report
• SHEQ representative
• Basic HR
• Report breakdowns and report to workshop
• Manage fuel consumption
• Purchase requisition
• Supplier invoice receipting
• Monthly open PO checking
• Checking of statements
• Prep of monthly payment list
• Taking care of all administrative duties
• Communicating with suppliers daily
• Monthly financial meeting every week
• Supplier payments
• Monthly supplier recons
• Calling suppliers for invoices monthly
• Accenture meeting on pod's requisitions

FLEET CONTROLLER - IMPERIAL CARGO SOLUTIONS

(2014-11 - 2015-05)

• Receive and log collection calls
• Ensure that route sheets are completed on a daily basis
• Liaise daily with existing and potential suppliers
• Attend to service difficulties by liaising between drivers and suppliers
• Ensure drivers wages are submitted every Monday to HR manager
• Ensure weekly km are submitted to relevant department
• Ensure that monthly report and invoices are complete and submitted for payment every month
• Daily admin duties
• Monitor vehicles on tracking system
• Taking care of all administrative duties

SENIOR FLEET CONTROLLER - WM TANKERS

(2012-10 - 2014-04)

• Manage the drivers and 2 controllers
• Responsible for planning and organizing the necessary fleet for customers
• Daily, weekly and monthly submission of revenue and kilometers
• Updating daily transporter status and forward to customer daily
• Comply monthly HSSE GYR score of drivers
• Manager all contracts (Shell, BP, Sasol, Total and Chevron)
• Communicate with customers on a daily basis
• Daily capturing of company's electronic white board
• Monitor drivers' working and driving hours daily
• Monitor fleet on c/tract daily cross border
• Taking care of all administrative duties cross border to Congo and Zimbabwe

FLEET SHIFT CONTROLLER - GRINDROD (SHELL ALBERTON DEPOT / TOTAL)

(2009-04 - 2012-09)

• Draft drivers' attendance registers available
• Allocate trips to vehicle as per customer requirement
• Allocate drivers per vehicle and ensure drivers are compatible
• Instruct drivers to start with vehicle checks
• Check if the driver is fit to drive
• Confirm delivery to the right customer
• Ensure that all documents are handed in at the end of each trip
• Ensure vehicles are kept clean
• Brief & debrief of driver
• Incident / accident investigations
• To ensure all planned maintenance is completed
• Supervising 40 drivers per shift and 30 tankers
• 2 vehicle inspections per week to ensure roadworthiness of vehicle
• Effective management of unavoidable delays
• Administer driver behavior and record of fuel consumption
• Maintain effective working relationship with all parties to ensure maximum delays
• Cross border
• Prepare IEPS230-B
• Bill of loading
• Certification of origin
• Commercial invoice
• Dock of depot receipt
• Export license
• Export packing list
• Make sure product is not overload containers needs to be packed according to ISO standards

SHE REPRESENTIVE COURSE - NOSA (2017)

GRADE 12 - INTEC COLLEGE (2014)

FIRST AID LEVEL ONE - AMANDLOLWAZI (2014)

NQF LEVEL 2 - COMMUNICATION & NUMERACY - PMI INSTITUTE (2011)

SAFETY REPRESENTIVE TRAINING - FLEXIBLE SOLUTION (2011)