Vusi Mofokeng

Dear Recruitment Manager

I am writing to apply for the position of Admin Clerk at Emfuleni Municipality.

With a strong background in customer service, a solid understanding of the financial industry, and excellent communication skills, I am confident in my ability to provide exceptional service to your valued customers.

In my previous roles as an outbound sales consultant and New Business and Client Liason Officer, at Standard Bank Vehicle asset and finance and card division development.

Where I was the first point of contact for clients, who wanted to see agents and managers. I would assist with appointments and entry into the premises by verifying their identity.

I consistently exceeded performance targets, resolving customer inquiries and concerns with professionalism and empathy.

I pride myself in identifying opportunities for upselling, and ensuring customer satisfaction.

I am excited about the opportunity to join Emfuleni Municipality and contribute to your commitment to excellence in customer service.

Please find my attached resume for your review. I would welcome the chance to discuss further how my qualifications align with your needs.

Thank you for considering my application.

Sincerely,

Vusi M

I have over 15 years of customer service experience, working at Checker Hyper as a cashier, Vodacom as a customer service agent, Standard Bank as client liason officer and New Business Consultant.

Matriculated in 2002

Then went on to study call centre and clerk management at Corner Stone in Randburg.

Studied marketing management at Unisa however, I never completed due to been involved in an accident.