Wamkelwe Gumede

Results-driven Supply Chain and Operations professional with over 8 years of experience across logistics, regional operations, customer solutions, and strategic account management within Sub-Saharan Africa. Proven ability to optimize operational performance, analyse regional trends, improve shipment visibility, and coordinate cross-functional supply chain activities across 52 countries. Experienced in operational reporting, process improvement, stakeholder management, network capability analysis, and service delivery optimization within fast-paced logistics environments.

Recognized for operational excellence, analytical problem-solving, and customer impact through multiple regional awards and performance recognitions. Currently completing a BCom in Supply Chain Management Honours qualification.

Regional Key Account Executive – Oil & Gas - DHL Express Sub-Saharan Africa (SSA) - Sub-Saharan Africa

(2023-08)

• Lead the 2026 Heavy Weight Express Project across Sub-Saharan Africa, improving visibility and operational oversight of heavyweight shipments across 52 countries.
• Collaborate with heavyweight champions across SSA to produce detailed operational reports, analyse trends, and present strategic insights to senior leadership.
• Verify heavyweight shipment requests across SSA to ensure operational feasibility, network capability alignment, and service efficiency.
• Monitor regional operational performance, identifying bottlenecks, congestion trends, and service improvement opportunities.
• Deliver operational updates and strategic performance reporting directly to management and VP stakeholders.
• Conduct quarterly customer operational reviews, presenting trend analysis, operational performance insights, and improvement recommendations.
• Work closely with Operations and Quality Control Centre teams to resolve scanning issues, paperwork discrepancies, and shipment delays.
• Produce weekly operational reports to identify service failures and implement corrective actions across regions.
• Manage strategic customer accounts while supporting operational efficiency, service delivery, and business continuity.
• Analyse customer and shipment trends to identify risks, growth opportunities, and operational improvements.
• Ensure compliance with ISO standards, operational procedures, and regional service requirements.

Account Manager & Operations Support - DHL Express - Cape Town

(2021-07 - 2023-07)

• Managed a portfolio of 700+ B2B and B2C customer accounts across the Cape Town region.
• Coordinated shipment activities, customer logistics requirements, and operational service support.
• Monitored account performance, customer activity trends, and service delivery requirements.
• Supported E-commerce logistics consulting for small businesses, ensuring efficient shipment solutions.
• Identified operational risks and customer challenges while implementing service improvement initiatives.
• Developed forecasting insights and monitored portfolio growth opportunities.
• Collaborated with cross-functional teams to resolve shipment delays, customs concerns, and operational queries.
• Maintained strong customer retention and revenue growth through proactive account management.

Multichannel Operations Coordinator - DHL Express

(2020-07 - 2021-07)

• Managed and distributed inbound business leads across departments and operational channels.
• Maintained lead database integrity and coordinated workflow distribution between sales and operational teams.
• Supported over 300 multichannel customers with shipment tracking, customs delays, paperwork issues, and operational support.
• Investigated operational challenges and ensured timely issue resolution through cross-functional coordination.
• Maintained escalation processes for high-priority customer complaints from senior leadership channels.
• Researched customer trends and operational requirements to improve service delivery and response efficiency.
• Assisted customers with billing queries, account maintenance, and logistics support.

Customer Service Advisor - DHL Express

(2017-03 - 2019-12)

Sales Consultant - CCI

(2016-12 - 2016-12)

BCom Supply Chain Management - Honours - Supply Chain Management - MANCOSA (2026)

BCom - Supply Chain Management - Regent Business School (2025-01 - 2025-01)