Yolanda Zintle
Customer Service and Technical Support Professional
Hire this person
Send a job offer directly to this candidate
About
Dedicated and detail-oriented customer service and technical support professional with over 9 years of experience across technical support, emergency dispatch, sales, and academic advising. Skilled in troubleshooting technical issues, resolving customer queries, handling high-pressure situations, and delivering exceptional customer service. A proactive team player with strong communication, problem-solving, and time management skills committed to professionalism and results.
Experience
Consultant at Multichoice Support Services Pty Ltd (2023-06 – 2026-05)
- Provided technical support for payment solutions, products, and customer account services.
- Guided customers through troubleshooting and issue resolution.
- Developed and reviewed functional and technical specifications.
- Identified and resolved specification errors.
- Installed, configured, and tested software.
- Performed systems integration testing.
- Delivered high-quality customer service while meeting targets.
Emergency Dispatch Operator at Namola Emergency Services (2019-04 – 2023-03)
- Managed incoming emergency and non-emergency calls.
- Assessed urgency and dispatched responders.
- Maintained communication with callers and units.
- Recorded accurate dispatch records.
- Worked effectively under pressure.
Sales Advisor / Student Advisor at Oxbridge Academy (2017-03 – 2019-04)
- Assisted students with course selection and planning.
- Monitored academic progress.
- Provided referrals to support services.
- Conducted orientation and career workshops.
- Built strong student relationships and achieved enrolment targets.
Education
Certificate in Pastel Payroll Administration – College SA (2015-06 – 2015-12)
Certificate in Fashion Design – Damelin (2009 – 2010)
National Senior Certificate in Matric – Mandisa Shiceka Secondary School (2005 – 2008)
