Zama Ngema

Reliable and detail-oriented Administrative and Medical Reception professional with over 6 years of experience in a fast-paced healthcare environment. Proven ability to manage patient interactions, coordinate bookings, handle medical aid processes, and maintain accurate records under pressure.

Administration / Receptionist - Dr Naidoo's Surgery

(2018-01 - 2025-01)

• Managed patient bookings and scheduling
• Handled medical aid verification and claims
• Maintained accurate patient records
• Provided front desk customer service
• Managed incoming calls and patient queries
• Performed filing and administrative tasks

Teaching Intern - Corovoca Primary School

(2016-01 - 2017-01)

• Assisted with teaching Grade R and Grade 1
• Helped learners develop writing skills
• Supported classroom management
• Performed administrative duties

Grade 12 - Yanguye High School (2014-01)

National Diploma - Educare - Springfield FET College (2020-01)

Higher Certificate - Life & Environmental Science - UNISA (2021-01)