Zanele Madonsela

I believe in the power of hard work, continuous learning, and resilience. Every challenge is an opportunity to grow, and every failure is a step towards success. Detail-oriented and highly organized professional with experience managing team schedules, administrative workflows, and client-facing communication.

Combines strong proficiency in digital tools and software with a solid technical background and certified risk management principles. Known for clear communication, exceptional time management, and a high level of reliability in fast-paced environments.

Assistant Manager (2IC) at LEGiT (2025-08 – Present)

• Overseeing the day-to-day running of the store, including opening and closing procedures, managing cash, and ensuring the sales floor is clean, well-organized, and visually appealing according to company standards.
• Motivating the team to meet and exceed sales targets. Including monitoring team performance, analyzing sales data, and implementing strategies to improve customer conversion rates and average transaction value.
• Acting as a direct supervisor for sales associates. Responsibilities include delegating tasks, providing on-the-job training, and conducting performance reviews or providing constructive feedback.
• Deliver the highest level of service by greeting customers, identifying their needs, and providing expert product recommendations.
• Handling customer issues and complaints, ensuring every customer receives exceptional service, resolving conflicts professionally, and maintaining a positive brand reputation.
• Taking a leading role in maintaining accurate stock levels. This involves managing new deliveries, conducting regular stock counts, organizing the backroom, processing returns and exchanges, and preventing stock loss.
• Working closely with the manager and our team to execute visual merchandising plans. This includes setting up product displays, arranging mannequins, and ensuring the store layout effectively highlights new collections and promotions.
• Handling various administrative tasks, such as generating daily sales reports, processing payroll information, and ensuring all store documentation is up to date and accurate.
• Implementing and enforcing store security policies to prevent theft and protect company assets.
• Manage product flow from the stockroom to the sales floor, including ticketing products and checking paperwork against items received.
• Demonstrate curiosity and a willingness to learn new, better ways of improving store operations and service.

Retail Associate at LEGiT (2025-03 – 2025-08)

• Welcoming customers with a friendly and positive attitude
• Helping customers find items, offering product recommendations, and answering questions about products, promotions, and store policies
• Providing a positive shopping experience
• Operating the cash register, handling cash and card payments as well as credit transactions, processing returns and exchanges, and balancing the till while maintaining till integrity.
• Maintaining a clean and organized sales floor
• Replenishing shelves and displays with new stock
• Visual Merchandising
• Participating in stocktaking and reporting low stock levels
• Promoting current sales and promotions, following store policies and procedures
• Working effectively with other staff members to achieve store goals
• Being adaptable and flexible
• Product knowledge and Fashion Awareness
• Prioritizing tasks, managing time effectively, and meeting deadlines
• Team Leadership: Motivating and training team members, delegating tasks, performance management, providing feedback, and resolving conflicts
• Training: Onboard new employees and train them on product knowledge, sales techniques, and customer service procedures
• Computer Literacy: Proficient in using basic computer applications, including email and word-processing software

Part-Time Permanent Sales Assistant at LEGiT (2024-10 – 2025-03)

• Providing exceptional customer service by assisting customers in finding products, answering questions, and processing transactions.
• Maintain a clean and organized sales floor to ensure a positive shopping experience.
• Contributed to sales goals by actively promoting products and cross-selling items.
• Accurately processed sales transactions and handled cash and credit card payments.
• Assisting with store operations such as receiving and stocking merchandise.
• Assisted in visual merchandising, ensuring displays were attractive, well-stocked, and aligned with brand guidelines.
• Replenished stock on the sales floor, maintaining organized and visually appealing displays.
• Assisted with receiving and processing deliveries, including unpacking, tagging, and organizing merchandise.
• Maintained a clean, organized, and safe store environment, adhering to health and safety regulations.

Waitress at Amigo Spur Steak Ranch (2018-02 – 2018-08)

• Personally addressed and resolved guest complaints, ensuring their satisfaction and continued patronage
• Facilitated a seamless introduction of new self-service kiosks, cutting average wait times by 7 minutes.
• Successfully promoted daily specials, resulting in a 10% increase in sales of those items Maintained a clean and organized section, allowing for faster table turnover and increased seating capacity

National Certificate in Electrical Engineering (NATED) in Electrical Engineering – Sedibeng TVET College (2019-04 – 2024-08)

N6 Certificate in Electrical Engineering in Electrical Engineering – Sedibeng TVET College (2024-08)

N5 Certificate in Electrical Engineering in Electrical Engineering – Sedibeng TVET College (2022-04)

N4 Certificate in Electrical Engineering in Electrical Engineering – Sedibeng TVET College (2021-04)

N3 Certificate in Electrical Engineering in Electrical Engineering – Sedibeng TVET College (2020-08)

N2 Certificate in Electrical Engineering in Electrical Engineering – Sedibeng TVET College (2019-11)

N1 Certificate in Electrical Engineering in Electrical Engineering – Sedibeng TVET College (2019-04)

National Senior Certificate – Suiderlig High School (2013-01 – 2017-12)