Zeneca
Customer Service-Query Agent Professional
Talent
PretoriaMember since May 4, 2026
Problem-solving
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Problem-solving
About
Talented Customer Service-Query Agent Professional with 4 years managing customer relationships. Expert in troubleshooting and problem-solving. Committed to delivering high-quality customer service.
Experience
Cahier at AutoZone (2018-10 – 2020-04)
- Demonstrated excellent customer service skills while serving customers in a high-volume retail environment.
- Accurately balanced cash drawers and reconciled discrepancies.
- Accomplished daily administrative tasks such as entering data and reconciling reports.
Call Center Agent at Health Window (2021-11 – 2023-08)
- Assisted customers with product setup, pre-packing of medication and troubleshooting over the phone as a Call Center Agent.
- Met and exceeded call center performance metrics set by the company.
PV Call Quality agent at Health Window (2023-09 – 2024-02)
- Rating agents call Quality and Training agents to improve on errors.
- Working with pharma companies and reporting adverse events related to specific medication.
Query Officer at Health Window (2024-03 – Present)
- Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries.
Education
– Voortrekkerhoogte High School (2010-01 – 2014-12)
Skills
Customer Service-Query Agent Professional
