Zinhle Pretty

I seek challenges opportunity were I can fully use my skills for the success of the organization.

Customer service at Aegis (2015-05 – 2019-03)

• Handing customer inquiries in a timely and professional manner while working at the call center.
• Assisted customer with product setup and troubleshooting over the phone as a call center agent.
• Respondend to customer emails and phone inquiries promptly and accurately.

Customer service at Merchants (2023-06 – 2025-11)

Effectively managed customer's account to ensure all enquiries were answered in a timely manner.

• provided sim swap activation
• Activated Roaming

Grade 12 – Woodhurst secondary school (2007)