Zintle Phoswa

Energetic and friendly Receptionist with over 5 years of experience in patient reception and administrative support. Proven ability to manage appointments, handle inquiries, and maintain organized record systems. Skilled in patient admissions, benefit verification, and creating a welcoming first impression. Eager to leverage strong communication, problem-solving, and organizational skills to provide exceptional service and support at your company.

Receptionist - AlexMed

(2018-08-01 - 2023-04-22)

With over five years of dedicated experience in patient reception and administrative support, I am writing to express my enthusiastic interest in the Hospital Front Desk Receptionist – Patient Care position at Alexmed. My background aligns perfectly with the requirements of this role, particularly in creating a welcoming first impression and ensuring efficient patient flow. In my previous role at Alexmed, I consistently welcomed patients with a friendly demeanor, managed appointment bookings to optimize service efficiency, and accurately captured patient details into the system.

I also played a key role in verifying patient benefits by liaising directly with medical aid providers, ensuring clarity and reducing administrative friction. This experience has honed my ability to manage information accurately and provide exceptional patient service, skills crucial for a hospital setting. My proactive, well-organized approach, combined with strong communication and problem-solving skills, allows me to handle inquiries professionally, coordinate schedules effectively, and assist with essential admissions processes.

I am adept at managing incoming calls and maintaining organized record syst

Certificate - Office administration - IQ Academy (2022 - 2022)

Certificate - Call centre - Empire Corporate Institute (2016 - 2016)

High school - 12 - East bank high school (2014 - 2014)