Dhaval Bhatt

I am a dedicated Customer Service professional with over 10 years of experience in banking, insurance, and financial services. My skills in customer support, complaint handling, and service resolution have contributed to high customer satisfaction rates. I thrive in delivering exemplary service while maintaining compliance with operational standards and enhancing the customer experience

Deputy Manager – Customer Service at ICICI Bank (2025-10 – Present)

ICICI Bank is a leading bank in India providing various financial services

• Provided end-to-end customer service support for banking products
• Assisted customers with education loan queries, documentation, and follow-ups
• Handled service requests, escalations, and complaint resolution
• Ensured compliance with service standards and internal policies

Customer Service & Advisory Lead at Max Life Insurance Co. Ltd (2020-02 – 2024-02)

Max Life Insurance is a prominent life insurance company in India

• Delivered customer advisory and policy servicing support
• Managed customer inquiries related to policies, renewals, and claims
• Maintained accurate customer records and CRM updates
• Achieved high customer satisfaction through timely resolution

Assistant Manager – Sales at Kotak Mahindra Bank (2018-05 – 2020-01)

Kotak Mahindra Bank is a leading private sector bank in India

• Supported branch operations through customer account assistance
• Assisted customers with CASA services, insurance support, and documentation
• Handled customer complaints and ensured quick resolution
• Maintained service documentation and compliance records

Relationship Officer – Customer Service at Bandhan Bank (2016-06 – 2018-05)

Bandhan Bank is a private bank in India focusing on microfinance and banking services

• Provided front desk and customer service support
• Assisted with account opening, FD services, and customer queries
• Ensured smooth customer experience and service delivery

Customer Support Officer – Retail Recovery at HDB Financial Services (HDFC Bank) (2013-05 – 2016-05)

HDB Financial Services provides financial services including loans and insurance

• Supported customers with account-related follow-ups and service communication
• Maintained customer data, MIS reports, and service documentation
• Coordinated between customers, bank teams, and service agencies

Master of Business Administration in MBA – Sikkim Manipal University

Bachelor of Commerce in B.Com – Gujarat University