IT Infrastructure & Support Consultant | Independent — SME & Commercial Sector Aug 2025 – Mar 2026

End-to-end network design, deployment & security consulting for 30+ SME clients across retail, manufacturing & professional services

• Administered Windows Server environments (AD DS, DNS, DHCP, Group Policy, File Services) for 30+ SME clients — managing user accounts, RBAC, and access controls across multi-site deployments.

• Managed Microsoft 365 tenants — Exchange Online, Teams, SharePoint, Azure AD, and Intune/MDM policy enforcement — for distributed workforces across multiple client organisations.

• Delivered Tier 2/3 remote and on-site IT support via ITSM ticketing workflows — resolving hardware, software, and connectivity issues within agreed SLA across 10–200 user environments.

• Configured MDM/Intune device compliance and EDR policies across client fleets — achieving 100% managed endpoint coverage and eliminating unmanaged device risk.

• Produced SOPs, IT runbooks, and asset inventory documentation — reducing average troubleshooting and onboarding time by 40% across the client base.

Network & IT Administrator | Al Bilad Fire Fighting Systems | Riyadh, KSA Feb 2021 – Jun 2025

Fire safety engineering firm — 150+ employees. Primary IT support and AD administration contact for the entire organisation.

• Administered Active Directory and Group Policy for 150+ users — RBAC, least-privilege enforcement, and HR-aligned onboarding/offboarding, reducing unauthorized access incidents to zero.

• Provided Tier 1/2 IT support — managing 20+ tickets/week covering hardware failures, software faults, connectivity issues, and peripheral setup, maintaining 95%+ SLA compliance.

• Managed Microsoft 365 tenant (Exchange Online, SharePoint, Teams, OneDrive) — user licensing, mailbox configuration, and access management for the full organisation.

• Maintained Windows workstations, printers, and network devices; coordinated patch management and software deployments across all office systems.

• Maintained IT asset inventory and documentation — SOPs, asset registers, and change logs — reducing onboarding time by ~30% and supporting audit readiness.

Network & Systems Administrator | Smart Choice (Pvt) Ltd | Colombo, Sri Lanka Jan 2017 – Dec 2020

Overseas Manpower Supplier with 20 employees across Colombo — growing internal IT infrastructure managed entirely by a solo network admin during a period of rapid business expansion.

• Delivered Tier 2/3 support as sole IT contact for 50+ users — diagnosing and resolving hardware, software, and network incidents, maintaining 99.9% system availability within SLA.

• Built Windows Server environment from scratch — deploying AD DS, DNS, DHCP, Group Policy, and VMware virtualisation, centralising user and resource management for the first time in the organisation.

• Maintained endpoint devices across the organisation — OS imaging, hardware troubleshooting, software deployment, and peripheral configuration for laptops, desktops, and printers.

• Introduced structured IT documentation for the first time — SOPs, network diagrams, and troubleshooting guides — reducing repeat incidents and improving resolution speed organisation-wide.

NOC Support Engineer – Network Operations | Combined Group of Companies | Doha, Qatar Mar 2011 – Aug 2016

GCC construction conglomerate — 200+ users across engineering, procurement & finance. 5 years of enterprise helpdesk and NOC operations under strict SLA and compliance requirements.

• Delivered Tier 1/2 helpdesk support for 200+ users in a high-pressure GCC enterprise — resolving Windows endpoint, Microsoft Office, printer, and connectivity issues within strict SLA targets.

• Managed user account lifecycle, hardware assets, and IT inventory — maintaining audit-ready records and supporting internal compliance reviews.

• Supported onboarding and offboarding of multilingual GCC teams — configuring devices and access credentials efficiently under project deadlines.

• Coordinated with network and infrastructure teams for complex escalations — serving as the primary IT point of contact for all end users across the organisation.

IT Support / Desktop Support | United Food Company (Pizza Inn) | Riyadh, KSA Oct 2008 – Nov 2010

25-branch retail chain — on-site and remote IT support across all Riyadh branch locations, covering POS systems, desktop support, and LAN connectivity.

• Maintained, updated, and troubleshot POS systems and restaurant management systems across 25 branches — minimising transaction downtime and ensuring business continuity.

• Performed physical and remote diagnostics on POS terminals and back-office workstations — resolving hardware and software faults to restore normal operations promptly.

• Coordinated POS software updates and patches with vendors across all 25 branches, ensuring system compatibility and consistent performance across locations.

• Handled desktop support across all branch offices — OS troubleshooting, software installation, hardware maintenance, user account setup, and peripheral configuration.

أشخاص — A

5,605شخص

ملفات مميزة

Salem Alzaabi

مزيد من النتائج

Mohmmad Alhameda

Asma Alblooshi

Mohammad Al Masha'lah

Safa Azam

Tareq Alsa'id

Ashraf Altaqi

Abdullah Alomairi

Ahsan Nawaz Abbasi

Kheder Ahmad

Roufaida Adel

Ahmed Abdel wahab

Sara Arafa

Mohamed Arshad

Salah Abdi8

Lauren Akinyi

Kabir Ahmed

Saroj Aryal

Ashfaq Ahmed

Danish Abdulla

Mohamed Asmy