Ever Viktor Horst

Bilingual (Spanish/English) Customer Support Representative and Administrative Assistant with 3+ years of experience in high-volume, client-facing environments. Skilled in managing customer inquiries via email, chat, and support tickets, handling order-related issues and ensuring accurate data entry and documentation. Experienced in multitasking, resolving complex situations, and maintaining high levels of customer satisfaction.

Background in Psychology with strong communication, empathy, and problem-solving skills. Comfortable working remotely, managing multiple conversations, and collaborating with cross-functional teams.

Therapeutic Companion at FUNDAT (2023-10 – 2025-01)

Provided one-on-one client support with effective communication, conflict resolution, and de-escalation techniques in complex situations.

• Provided one-on-one client support ensuring effective communication
• Applied conflict resolution and de-escalation techniques in complex situations
• Maintained accurate documentation and reported client progress
• Demonstrated strong empathy, active listening, and problem-solving skills in client interactions
• Collaborated with interdisciplinary teams, ensuring accurate communication of sensitive information and continuity of care

Pharmacy assistant at Krylop S.C.S (2019-06 – 2022-06)

Provided customer support through in-person and phone interactions in high-volume pharmacy environment with accurate data entry and administrative support.

• Provided customer support through in-person and phone interactions, handling high-volume inquiries with accuracy and professionalism
• Processed prescriptions and requests, ensuring accurate data entry and record management
• Assisted customers with product-related questions, availability, and issue resolution
• Managed multiple tasks in a fast-paced environment while maintaining attention to detail
• Supported daily administrative operations, improving workflow organization and service efficiency

Bachelor's Degree in Psychology – University of Buenos Aires (UBA)