Gimena Ponzio

People Operations and Talent Acquisition professional with experience in remote team coordination, end-to-end process management, and corporate customer service for companies across Latin America, the US, and Europe. Currently pursuing an Associate Degree in Business Administration, combining a strong people-oriented approach with a strategic focus on indicators and KPIs. Specialist in building trusted relationships with clients and executives, optimizing employee experience, and coordinating agile and efficient operations in high-impact corporate environments.

People Operations & Talent Acquisition Specialist - Techwarely

(2024-12)

Partner with US clients throughout their recruitment processes, combining Talent Acquisition, People Analytics, and Customer Experience to deliver a strategic, high-quality selection process. Held a hybrid role across Talent Acquisition and People Operations, managing recruitment pipelines as well as the experience and operational management of a remote team across Latin America.

• Account & Client Management: Maintain fluid, direct communication with US clients and executives, serving as the key point of contact to understand their business needs and ensure service quality.
• Process Coordination: Lead end-to-end recruitment processes and simultaneously coordinate an average of 7 selection projects, ensuring deadlines and objectives are met.
• KPIs & Reporting: Develop key metrics and reports (People Analytics KPIs) to monitor process efficiency, optimize response times, and support strategic decision-making.
• Bilingual Communication: Coordinate and participate in operational interviews and meetings in both English and Spanish alongside Hiring Managers and technical leaders.
• Operational & Logistics Coordination: Led company logistics by managing the end-to-end organization of 4 international corporate trips per year, alongside workshops, meetings, and internal company events.
• Vendor & Account Management: Managed the coworking space and coordinated commercial relationships with key vendors, universities, consulting firms, and local clients.
• Onboarding & Retention: Coordinated the onboarding process and managed the distribution of tools, access, and equipment for a remote team of 20 employees in LATAM, ensuring positive retention metrics.
• Leadership Support: Provided daily operational support to directors and team members, resolving incidents and promoting a positive employee lifecycle experience.

People Coordinator & Talent Acquisition Specialist - Intermedia

(2021-02 - 2024-07)

Held a hybrid role across Talent Acquisition and People Operations, managing recruitment pipelines as well as the experience and operational management of a remote team across Latin America.

• Operational & Logistics Coordination: Led company logistics by managing the end-to-end organization of 4 international corporate trips per year, alongside workshops, meetings, and internal company events.
• Vendor & Account Management: Managed the coworking space and coordinated commercial relationships with key vendors, universities, consulting firms, and local clients.
• Onboarding & Retention: Coordinated the onboarding process and managed the distribution of tools, access, and equipment for a remote team of 20 employees in LATAM, ensuring positive retention metrics.
• Leadership Support: Provided daily operational support to directors and team members, resolving incidents and promoting a positive employee lifecycle experience.

Talent Acquisition Specialist - Kenility

(2021-05 - 2021-02)

Participated in selection processes for tech profiles across Latin America, guiding candidates and hiring leaders throughout the recruitment lifecycle.

• Goal Achievement: Managed end-to-end technical and operational searches based on monthly hiring goals and effectiveness metrics.
• Relationship Management (Candidate Experience): Coordinated competency-based interviews and maintained consistent follow-ups with Hiring Managers, ensuring an agile, organized, and client-facing service.

Asesora de Atención al Paciente - Hospital Privado Universitario de Córdoba (Telemercado)

(2017-03 - 2021-05)

Developed a career within the healthcare sector, providing personalized customer support and managing administrative workflows in a high-demand environment.

• Customer Service & Conflict Resolution: Handled inquiries and resolved complaints in a high-volume environment, consistently meeting service quality and empathy standards.
• Schedule Coordination: Managed and optimized complex medical schedules, assigning and rescheduling appointments to maximize the institution's operational efficiency.

Associate Degree - Business Administration - Universidad Tecnológica Nacional (UTN BA) (2026)

Bachelor's Degree - Psychology - Universidad Nacional de Córdoba (2015 - 2022)