Sergio Luis Bernasconi

Technology service leader with extensive experience coordinating regional teams across LATAM, EMEA, and North America. Specialist in process optimization using Agile methodologies, critical infrastructure management (physical and virtual), and international SLA compliance. Expert in managing operational budgets (OPEX/CAPEX) and delivering high-impact metrics for executive decision-making.

Delivery Manager, Technology at Grid Dynamics (2025-04 – Present)

• Coordinate the Local Operational Support team for the Food & Beverage sector in LATAM.
• Oversee incidents, alerts, and communications to ensure prompt and effective resolutions.
• Guarantee client SLA compliance and provide operational metric reports to senior leadership.

Regional Service Desk Leader at Apply Digital ULC (2023-05 – 2025-03)

• Led a regional team providing e-commerce and IT support for LATAM, EMEA, and North American regions.
• Managed ticketing systems and proactive alert monitoring to ensure business continuity.

Regional Service Desk Coordinator at NEC Argentina S.A. (2021-05 – 2023-04)

• Coordinated a regional team of 10 Help Desk analysts covering subsidiaries in Argentina, Chile, Brazil, Colombia, Peru, and Mexico.

Technical Service Supervisor at Western Union (2019-10 – 2020-12)

• Supervised technical support for nationwide points of sale (Pago Fácil and Western Union).
• Managed the sector's full budget (OPEX and CAPEX) and supplier invoicing.
• Led terminal migration projects and nationwide device rollout initiatives.

IT Supervisor / Systems Administrator at Edenred Argentina S.A. (2014-05 – 2019-10)

• Managed infrastructure projects including Office 365 migration, server virtualization, and Data Center relocation.
• Implemented Agile methodologies via JIRA for managing critical incidents (SEV1).
• Administered physical and virtual servers, storage maintenance, and backup procedures using Veritas.

Bachelor of Computer Science in Computer Science – Universidad Siglo 21 (2019)

Systems Analyst Degree in Systems Analysis – Universidad Siglo 21 (2017)