Cristian Navia
Service Delivery Manager
Talento
Saavedra, Comuna 120Miembro desde 8 de marzo de 2023
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Sobre mí
Hi, I'm Cristian Navia, husband of a beautiful wife and father of three beautiful children.
I am passionate about technology and have driven organizations for over 20 years.
Helping organizations in their digital transformation leading large multidisciplinary teams through the consolidation and integration of agile frameworks.
Specialties: Digital Transformation, Product Development, Business Strategy, Envisioning, Cloud, AI, ML, CX, UX, E-Commerce, Agile Development, IT Management, Team Building, and Innovation.
Experiencia
Dev.Pro (US) April 2022 – Present
Delivery Manager
- Consistently maintained a 40% profit margin by successfully revenue management and handling expenses efficiently
- Established of professional services in LATAM to drive business growth up to 100 contractors in the US Market
- Implemented Agile workflow successfully (Scrum/Kanban) to increase productivity and reduce waste hours in 30%
- Maximized productivity through regular stakeholder interaction via health-check issues metrics reports
- People & resource management in terms of morale and talent (hire/dismiss/change team structure)
- Close interactions with internal/external stakeholders - Dev teams, Product, QAs, PMs.
- Client Communication on deliverables - Estimates, Timelines, Quality and managing client expectations
Program Delivery Manager
- Directed roadmap execution at steering level on 3 major clients coordinating 60 people spread around the globe
- Program Delivery Operations, identified engagement with partners and clients
- Extended business contracts through analysis of customer needs generating new Amendments and SOW
- Generated POD strategy through agile framework practices such as SAFe, Scrum or Kanban
- Consolidate P&L with over achievement goals, Project Managers and Team performance assessment
Software Delivery Manager
- Led delivery operations and P&L of different offshore software products
- Managing communications and reporting to geographically distributed stakeholders
- Generated team motivation, fostering retention and mentoring across team members
CTO/Product Development Director
- Directed business development strategies and roadmaps on products like: ZKBioSecurity, ZKTime Web, ZKLogger, ZKVisitor, ZKAccess 3.5, ZKTime.Net 3.0, ZKTime.Net, ZKBioLock, ZKBioPack, WDMS, and SDKs
- Coordinated POC and MVP solutions to validate new architectures and solutions
- Orchestrated multiple development teams under planning, scoping, and creation of technical solutions, through to continuous delivery to production
- Improved report and metrics to C-Level, executive board and headquarter stakeholders
- Planned, designed, and executed a multimillion-dollar master plan by serving +1k client needs, prioritizing requests within budget and contract guidelines
Product Development Manager
- Conducted regional coordination and planning with Argentina, New Zealand, Australia, South Africa, Poland & Austria
- Defined product technology and services strategy over toll solutions, implementation of agile frameworks
- Facilitated Interaction with Regional Partners to identify opportunities for immediate and future collaboration, synergies, and standardization initiatives
- Led development teams prioritize scope and delivery solutions
- Achieved milestones in regional projects fulfilling external audits compliance
Educación
Computer Information Technology 2018
Brigham Young University–Idaho
