Tem Steel

Reliable, adaptable, and hardworking hospitality and operations professional with over 15 years of experience in customer service, tourism, and fast-paced work environments, including seasonal housekeeping in a remote northern hotel. Recognized for consistently maintaining exceptional housekeeping standards and delivering outstanding guest experiences. Experienced in room inspections, cross-department collaboration, training support, and maintaining efficient operations in physically demanding environments.

Committed to leading by example while supporting high performing teams and exceptional guest service. Available to relocate for a winter seasonal or longer-term position with staff accommodation throughout Canada.

Room Attendant at Holland America Dawson City Inn (Summer 2026)

• Cleaned and sanitized 20+ guest rooms per shift while consistently meeting productivity, quality, and safety standards in a busy 150-room seasonal hotel
• Became one of the first room attendants trusted to close completed rooms without additional inspection due to consistently high quality standards
• Performed quality inspections of guest rooms to ensure hotel standards were met before authorizing rooms for guest occupancy
• Collaborated closely with maintenance and front desk teams to prioritize timely room readiness and support guest satisfaction
• Assisted guests with hotel property information, local recommendations, and requests while maintaining a friendly and professional atmosphere
• Assisted with deep cleaning, seasonal opening preparations, and supported the onboarding and training of new housekeeping staff
• Trained in proper PPE use and procedures for safely cleaning and sanitizing biohazard incidents
• Maintained housekeeping carts and supply areas by restocking linens, guest amenities, and cleaning products to support efficient daily operations
• Cross-trained as a House Person to assist with room stripping, stocking, maintaining common areas, and supporting efficient room turnover
• Recognized for exceptional performance through Employee of the Month Honourable Mention (May 2026), Runner-up (June 2026), and multiple positive guest comments

Technical Service Representative & RIBO Licensed Insurance Broker at HUB International (2022– 2026)

• Efficiently managed a high volume of client interactions and deadlines via phone, text, and email while maintaining accurate, detailed records
• Collaborated with management to address issues in established processes and quality assurance
• Solved problems independently and communicated clearly with clients, team members, management and underwriters
• Adapted quickly to multiple systems, new procedures and changing priorities in a fast-paced environment

Customer Service Representative at Rogers (2019 – 2022)

• Assisted customers and store agents with a wide range of issues as well as finding the right products to suit their unique needs
• Built a strong reputation for patience, professionalism, and de-escalation as part of the Customer Escalation Team
• Trained and mentored new employees in customer service procedures and workplace expectations and led review sessions to support team learning and confidence
• Participated in workplace health and safety processes as a Joint Occupational Health & Safety Committee member

Team Member at Tim Hortons (2011- 2018)

• Maintained cleanliness of food preparation areas while following food safety and sanitation standards
• Assisted with coordinating daily operations and workflow in the supervisor's absence
• Helped train new employees and supported team performance during busy shifts

Bachelor of Arts in Psychology – University of Windsor