María Romito

Tourism professional with hands-on experience in reservations, hotel operations, administrative support and customer service. Experienced in individual and group bookings, PMS, booking platforms, invoicing and daily hotel operations. Seeking to develop my career in remote tourism-related roles, particularly in Reservations and Operations, while strengthening my digital skills.

Waitress & Barista - Arena Gurmet - Alicante, Spain

(2025-01)

• Provided customer service, handled cash transactions, and supported daily opening and closing operations in a fast-paced café environment.

Temporary Receptionist - KPMG & Grupo Elecnor - Alicante, Spain

(2025-09 - 2025-11)

• Managed front desk operations, including telephone switchboard, visitor reception, access coordination and internal communications.
• Used an internal employee directory and communication platform to locate and contact employees across departments and locations, while managing packages, internal documentation and administrative requests.

Receptionist - Hotel La Familia Gallo Rojo - El Campello, Spain

(2023-01 - 2025-12)

• Managed individual and group reservations from inquiry to confirmation through website, email, phone and in-person requests, including availability, pricing, guest data and confirmations.
• Used ALO PMS for reservations, room assignment, availability, check-in/check-out, invoicing and housekeeping status, monitoring blocked rooms to help prevent overbooking.
• Managed Hotelbeds reservations and invoicing, manually processing bookings, calculating commissions and uploading invoices when automatic integration was unavailable.
• Coordinated small and large international group stays, including room allocation, arrivals and breakfast schedules; independently managed group check-ins of 60+ guests.
• Resolved guest and operational issues in coordination with housekeeping, management and external services; trained 3 employees and 1 intern.

Sales Associate / Cashier - Lacoste - Mar del Plata, Argentina

(2021-01 - 2023-12)

• Provided personalized customer service and sales support, applying ongoing training in customer experience, product knowledge and visual merchandising through Lacoste's digital learning platform.
• Managed cash register operations and customer loyalty practices.
• Trained new employees in product knowledge, customer service standards and daily store procedures.

Higher Technical Degree in Tourism - Tourism - Instituto Superior de Formación Profesional Nº151 (2018-01 - 2021-12) Mar del Plata, Argentina

Hotel Reception & Concierge Training - Hotel Reception & Concierge - UTHGRA (2017-01) Mar del Plata, Argentina