Yun-Chien Chan

I’m 22 years old with professional experience in customer service, sales,

and team management. Skilled in POS systems and promoted for performance and leadership in both Australia and

Taiwan.

Real 58% liquor shop (in Taiwan)

Inventory and store manager

1. Provided expert product consultation to customers.
2. Monitored market trends and adjusted pricing strategies accordingly.
3. Administered tax refund services.
4. Inventory management and placing regular stock orders.
5. Managed and maintained official social media accounts.

West Hotel Sydney - Curio Collection by Hilton

Food & Beverage Attendant

1. Managed daily restaurant operations, including greeting, hosting, ordering, serving, and processing payments.
2. Coordinated banquet events, ensuring smooth execution with front desk and clients.
3. Trained new staff on service standards and procedures.
4. Prepared coffee, latte art, and simple cocktails.

Maze Karaoke Sydney

1. Receptionist

   Introduce billing methods to guests, process room and beverage payments using the POS system.

2. Handle customer service calls, assist with bookings, and collect deposits (online or in person).
3. Confirm reservations, coordinate room usage efficiently.
4. Perform cash reconciliation and closing procedures after business hours.
5. Respond to inquiries on the official social media and messaging accounts.

Hospitality Bachelor Degree

• Tamkang University, Taiwan(Sep 2021 - June 2025)
• International College of Management Sydney(Sep 2023 - 2024)