Doris Klopf

Strategic account leader with 15+ years of experience managing $5.8M in ARR and delivering 100% renewal rates across enterprise SaaS, cloud, and cybersecurity portfolios. Expert at steering cross-functional delivery programs, technical migrations, and executive alignment to mitigate operational risk, drive adoption, and secure long-term account growth across EMEA and global accounts.

Senior Success Account Manager at COMMVAULT (2020-03 – Present)

Lead cyber resilience and data protection strategies for 12+ complex multi-cloud and on-prem accounts, reducing risk exposure and supporting 100% renewal outcomes across the portfolio.

• Managed a strategic portfolio valued at $5.8M ARR across telecommunications, financial services, utilities, public sector, and pharmaceutical organizations.
• Resolved disaster recovery bottlenecks for a major energy provider through a comprehensive architecture review, establishing a performance roadmap and retaining $717K ARR.
• Drove a cross-functional API workshop for a European telecom leader's unified backup platform, earning executive commendation and retaining $235K in ARR renewals.
• Directed governance and cross-functional alignment for a major financial enterprise's ransomware recovery program, mitigating risks and securing a $2.6M ARR strategic account transition.
• Coordinated cross-functional alignment with security specialists to resolve authentication bottlenecks during a financial enterprise's 450K M365 SaaS onboarding. Drove governance and escalations to hit deployment timelines and a 95% SLA.
• Partnered with cross-functional teams to lead crisis management and redesign a Tier-1 telecom operator's scaling back up platform. Established weekly governance and centralized tracking to mitigate operational risk, directly retaining a $1M ARR renewal.

Customer Success Manager at MIAA GUARD/SCALED ACCESS (2019-03 – 2020-02)

Led customer adoption and value realization for an Access-as-a-Service cloud security platform, improving onboarding speed and supporting growth in enterprise usage.

• Took ownership of 7 European enterprise accounts for a SaaS startup, unblocking core engineering teams while driving retention and account expansion.
• Collaborated with the CEO and cross-functional leadership to design core Customer Success processes for a high-growth 12-person startup. Defined operational workflows and integrated customer feedback into the product roadmap, streamlining issue resolution across three European markets.
• Guided enterprise customers through onboarding, adoption, and operational success initiatives.
• Acted as trusted advisor to customers, driving engagement and maximizing platform utilization.

Senior Account Manager/Customer Success Manager at HP/MICRO FOCUS (2011-10 – 2019-02)

Led enterprise adoption strategies and lifecycle governance across technical and executive stakeholders, improving account stability and contributing to renewed/expanded business across the portfolio.

• Rebuilt trust with a flagship global CPG client after inheriting a compromised account, establishing cross-functional governance across Product, Sales, and Support. Resolved critical product gaps during a major transformation.
• Restored client confidence with a financial institution through structured governance and root-cause analysis, accelerating complex issue resolution and earning executive client commendation.
• Developed strategic customer relationships with executive and technical stakeholders across enterprise accounts.
• Led customer adoption programs, governance reviews, and lifecycle management initiatives supporting retention and expansion objectives.

Critical Response Manager at HPE (2007-09 – 2011-09)

Directed mission-critical escalations across EMEA enterprise customers, leading complex technical and business issue resolution efforts.

• Acted as senior customer advocate during critical incidents, ensuring stakeholder alignment and rapid resolution.

Technical Account Manager / Customer Engineer at HP (2000-01 – 2007-08)

Delivered proactive bilingual technical account management and enterprise support for mission-critical HP-UX environments across major Canadian organizations.

• Built trusted customer relationships through technical guidance, operational reviews, and issue prevention strategies.

Master of Science in Human Ecology – University of Brussels

Bachelor of Arts in Translation – University of Mainz