Caio Medeiros

Bilingual Customer Relationship Specialist / Team Captain at Amazon (2023-04 – 2024-05)

Delivered bilingual customer support in a high-volume environment, handling complex cases and escalations with a strong focus on resolution and customer experience. Acted as a go-to resource for peers, providing guidance on challenging cases and supporting consistency in service quality

• Delivered bilingual customer support in high-volume environment
• Handled complex cases and escalations
• Acted as go-to resource for peers
• Provided guidance on challenging cases
• Supported consistency in service quality

Bilingual Technical Support (High Availability) at Concentrix - Microsoft (2025-01 – 2025-06)

Delivered technical support in English for Microsoft High Availability and Storage environments, assisting clients with critical operations. Troubleshooting issues related to clusters, virtualization, and storage while coordinating with cross-functional teams to ensure efficient resolution in complex scenarios

• Delivered technical support for Microsoft High Availability and Storage environments
• Assisted clients with critical operations
• Troubleshooted issues related to clusters, virtualization, and storage
• Coordinated with cross-functional teams
• Ensured efficient resolution in complex scenarios

Bilingual Operations Supervisor at Teleperformance - Meta (2024-07 – 2025-01)

Led team performance in a high-volume environment, monitoring KPIs such as quality, productivity, and SLA compliance. Handled escalations and supported agents in complex scenarios, ensuring consistent and accurate decision-making. Provided ongoing coaching and feedback to improve communication, customer handling, and overall performance, contributing to a more efficient and reliable operation

• Led team performance in high-volume environment
• Monitored KPIs: quality, productivity, and SLA compliance
• Handled escalations and supported agents in complex scenarios
• Ensured consistent and accurate decision-making
• Provided ongoing coaching and feedback
• Improved communication and customer handling

Commercial Support at U.S. Market Services (2025-06 – Present)

Manage service operations for U.S.-based clients in Commercial Cleaning and HVAC segments, handling lead generation, client communication, and contract negotiation. Support scheduling, customer coordination, and financial routines, ensuring efficient service delivery and strong client relationships

• Managed service operations for U.S.-based clients in Commercial Cleaning and HVAC segments
• Handled lead generation
• Managed client communication and contract negotiation
• Supported scheduling and customer coordination
• Handled financial routines
• Ensured efficient service delivery and strong client relationships

Bachelor in System Development and Analysis – Universidade Paulista (2023)

High School – Colégio Engenheiro Salvador Arena (2019)