Marcelo Gonçalves

Customer Success Director

Customer Experience Director

Head of Customer Success

14 years of know-how in industries of Contact Center, Credit and Collection, Chatbot, Cybersecurity Finance, Sales, Retail operations, Customer Success & Customer Experience.

Leadership experience of Global Sales Teams in Latam, driving revenue expansion structuring teams of Customer Success, Customer Experience, Presales Engineers, Professional Services and CX Enablement;

Strategy maker to increase profit on sales operations all over latam, such as drive Net Revenue Retention and reduce Churn;

Team build strategy;

Telecom Outsourcing;

SAAS, CCAAS, CPAAS operations and sales;

Cryptocurrency, fraud prevention and metaverse

Mba business in credit and collection