Operations Manager
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Accomplished and results-driven professional with extensive experience in managing and optimizing large-scale operations to enhance organizational efficiency. Demonstrated expertise in spearheading initiatives that reduce costs, streamline processes, and foster sustainable practices across multiple facilities. Renowned for cultivating strategic partnerships, enhancing tenant and contractor relations, and guiding cross-functional teams toward operational excellence.
Proficient in financial oversight, skillfully managing multimillion-dollar budgets and capital expenditure forecasts to ensure fiscal responsibility/operational effectiveness. Well-versed in overseeing comprehensive building management, enforcing safety protocols, and advancing green initiatives, while seamlessly integrating creativity, leadership, and organizational acumen. Visionary leader; track record of establishing, leading, and mentoring high-performing teams to promote a culture of continuous improvement and operational superiority.
Operational Management of 14 properties - Bentall Green Oak
(2023-01)
Operations Manager - Primaris Management Inc. - Abbotsford
(2021-01 - 2023-12)
Spearheaded all aspects of building management activities, enhancing operational efficiency across all departments. Collaborated with tenants and departments, including Operations, Marketing, Leasing, Construction, and Administration to ensure seamless property management. Cultivated robust relationships with tenants, contractors, and team members while providing guidance on lease responsibilities, property maintenance, and updates.
Design/Construction department's activities, overseeing tenant improvements and the development of new tenant spaces. Led the development of sustainability and green initiatives for the property, promoting environmental stewardship. Devised and administered both operational and capital budgets to ensure financial prudence and resource optimization. Ensured integrity of all building and life safety systems, maintaining safety standards and compliance. Created positive and engaging work environment for tenants, contractors, and both onsite and corporate teams of Primaris. Maintained guidelines, policies, and leadership values in collaboration with cross-functional teams.
Assistant Operations Manager - RioCan Management Inc. - Fraser Valley
(2015-01 - 2021-12)
Oversaw daily operational activities across eight shopping centers in British Columbia to ensure seamless operations/maintenance. Conducted regular visits to Prince George to supervise operations and maintenance teams, ensuring high standards of property upkeep and functionality. Led team-building and mentoring for ten operations personnel in Calgary, Alberta, fostering cohesive and efficient working environment across additional properties.
Directed operational budget for all eight properties, contributing to the development of annual budgets and capital expenditure forecasts. Designed and implemented comprehensive maintenance procedures for mechanical, electrical, life safety, and building grounds programs while ensuring operational excellence and safety.