Abdussameea

Motivated entry-level IT technician and junior networking professional with a Computer Systems Technician diploma from Mohawk College and a Computer Engineering background from Gujarat Technological University. Hands-on experience in hardware and software troubleshooting, Active Directory user account management, Microsoft 365 administration, TCP/IP networking fundamentals, and remote helpdesk support. Comfortable setting up and configuring endpoints, resolving first-line incidents, escalating complex issues with full documentation, and maintaining accurate service records.

Backed by a home lab networking project demonstrating practical VLAN, VPN, and firewall configuration. Actively pursuing CompTIA A+ with Network+ on the roadmap. Eager to grow into networking and infrastructure roles through hands-on learning and continuous development.

IT Support Technician – Level 1 at Reytax IT Services (2021-02 – 2023-08)

Provided first-line hardware and software troubleshooting for end users across a multi-client environment

• Provided first-line hardware and software troubleshooting for end users – resolving hardware failures, OS-level issues, and application errors both remotely and onsite across a multi-client environment
• Deployed and configured endpoints including desktops, laptops, and mobile devices – installing operating systems, configuring software, and validating full functionality before handoff to users
• Assisted with basic network troubleshooting – diagnosing LAN, Wi-Fi, and VPN connectivity issues and escalating complex cases with full documentation and context
• Logged all support interactions accurately in the ticketing system – maintaining SLA discipline and escalating unresolved issues to senior technicians with complete notes

IT Support Associate at VI Telecommunications (2022-09 – 2023-08)

Supported internal network infrastructure, user account administration, and first-line helpdesk operations in a telecommunications environment

• Supported internal network infrastructure, user account administration, and first-line helpdesk operations in a telecommunications environment
• Assisted with device configuration, cable management, and basic network troubleshooting – developing foundational exposure to enterprise networking environments

Web Developer & Technical Support at AP Fitness Repair (2024-02 – 2026-02)

Designed, developed, and maintained the company website with technical support responsibilities

• Designed, developed, and maintained the company website – ensuring consistent uptime, performance, and accurate content for client-facing digital operations
• Provided web and software troubleshooting – resolving hosting, DNS configuration, browser compatibility, and Microsoft 365 issues for the business owner

Diploma in Computer Systems Technician, Software Support – Mohawk College (2025-12)

Diploma in Computer Engineering – Gujarat Technological University