Abibatu Jalloh
Shelter Support Worker 23713
About
Social Work professional with extensive experience in shelter services, youth support, housing assistance, crisis intervention, client intake and discharge, case documentation, community referrals, life-skills development, and safety support. Experienced working with youth, families, newcomers, refugees, people experiencing homelessness, and individuals with complex support needs. Skilled in providing low-barrier, client-centred and trauma-informed support, responding to immediate needs, connecting clients to community resources, maintaining confidential records, and promoting safe and respectful environments.
Diploma in Social Work with training in Non-Violent Crisis Intervention, Harm Reduction, Applied Suicide Intervention, Proactive Behaviour Supports, First Aid/CPR/AED and cultural awareness.
Experience
Shelter Support Worker - City of Ottawa
(2021 - 2025)
- Conducted client intake and discharge processes for shelter residents and maintained accurate, current client files.
- Created client files, gathered required documentation, and explained shelter expectations, rights and responsibilities.
- Supported clients in identifying and accessing safe, affordable housing and provided information and referrals to community resources.
- Provided crisis, social and emotional support and connected clients with advocacy and crisis-support services when needed.
- Responded to clients' immediate needs while maintaining a safe, respectful and supportive shelter environment.
- Served meals and administered medication when required, following established procedures.
- Completed regular facility rounds and monitored shelter access and safety in accordance with policies and procedures.
- Worked collaboratively with staff and volunteers to support outreach/in-reach programs and assess service effectiveness.
- Maintained knowledge of existing and emerging community resources and services available to clients.
- Supported effective daily program operations, including cleanliness, minor repairs and reporting maintenance concerns.
- Trained and supervised volunteers involved in client support programs.
Developmental Services Counsellor - Ottawa Carleton Life Skill
(2021)
- Support clients to function safely and independently in the community through individualized daily-living and behavioural skills support.
- Monitor clients' well-being and provide support with activities of daily living, physical and mental health needs.
- Accompany clients to medical appointments, shopping and community activities while promoting independence and self-confidence.
- Link clients with appropriate community resources and support access to services.
- Prepare and maintain accurate documentation regarding clients' daily activities and progress.
- Facilitate physical, recreational, social and educational activities that promote quality of life and positive participation.
- Maintain safety and emergency procedures and respond appropriately to changing client needs.
Child and Youth Worker - Boyle Street Community Services - Edmonton, AB
(2016-02 - 2023-07)
- Provided direct support and supervision to youth in home and community settings, promoting safety, stability and positive development.
- Worked collaboratively with families, child services, caseworkers and community agencies to develop service plans for youth and families.
- Advocated for youth and families and taught self-advocacy and independent living skills.
- Monitored youth well-being and supported daily living, behavioural, social, recreational and educational needs.
- Facilitated appointments and supervised family visits as required.
- Connected youth and families with community resources and supported access to services.
- Maintained accurate documentation of client activities and progress while respecting confidentiality.
- Supported safe operation of the home, including administrative and general cleaning duties.
- Maintained safety and emergency procedures in accordance with established standards.
Casual Educational Assistant - Catholic School Board - Edmonton, AB
(2019-09 - 2023-06)
- Provided one-to-one and small-group support to students with learning, behavioural and communication needs.
- Supported students with personal care, behavioural programs and social development.
- Worked with teachers to implement individualized instructional and activity supports.
- Encouraged participation, confidence and positive social interaction.
Mental Health Aide - Psychiatric Unit, University of Alberta Hospital
(2014 - 2020)
- Monitored patient safety and well-being and reported changes or unusual situations to the care team.
- Recognized signs of distress and supported patients with activities of daily living, personal hygiene and leisure activities.
- Completed regular rounds and supported safe daily unit operations.
Lodge Keeper - Bent Arrow Traditional Healing Society - Edmonton, AB
(2016-07 - 2018-11)
- Worked alongside Family Wellness Workers to support children and families.
- Built supportive relationships with families and youth and linked them with community resources.
- Assisted families seeking housing and financial community supports.
- Mentored and role-modelled positive behaviours for youth.
Education
Diploma - Social Work - MacEwan University
High School Diploma - Harford Secondary School for Girls
