Mandee Jn baptiste

Compassionate and dependable Shelter Support Worker with experience providing trauma-informed care, crisis intervention, and client support within community housing environments. Skilled in de-escalation, documentation, client intake, and connecting individuals with community resources. Strong ability to maintain a safe, respectful, and supportive environment while collaborating effectively with multidisciplinary teams.

House Mentor Volunteer - Matthew House

(2025-07 - 2026-04)

• Supported residents in a safe, respectful, and welcoming environment.
• Assisted clients with intake procedures, housing referrals, and daily living support.
• Responded to crisis situations using strong problem-solving and de-escalation skills.
• Maintained accurate documentation, incident reports, and daily logs.
• Collaborated with case managers, healthcare professionals, and community agencies.
• Monitored shelter safety and ensured policies and procedures were followed.

Shelter Support Worker Program - Alpha Career College (2025-07)