Coco’s World

Compassionate and dependable Shelter Support Worker with over 5 years of experience supporting individuals experiencing homelessness, mental health, and addiction challenges. Recognized for taking initiative during shifts, supporting team coordination, and responding effectively to complex situations. Strong background in crisis intervention, staff support, and day-to-day shelter operations, using a trauma-informed, resident-centered, and anti-oppressive approach.

Shelter Support Worker - Brook Mission - Toronto, ON

(2023-01 - 2026-01)

• Supported daily shelter operations, ensuring services were delivered safely and respectfully
• Took on leadership during shifts by supporting staff and coordinating tasks
• Provided guidance to newer staff and ensured consistent approaches
• Responded to crises using trauma-informed and de-escalation techniques
• Maintained detailed documentation and smooth shift handovers
• Conducted safety checks and walkthroughs
• Supported residents with referrals and advocacy

Support Worker / Residential Worker - Community Setting - Toronto, ON

(2020-01 - 2023-01)

• Supported individuals experiencing homelessness and mental health challenges
• Assisted with intake and resident orientation
• Built strong relationships to support engagement
• Collaborated with teams on care plans
• Helped de-escalate conflicts
• Maintained accurate documentation
• Connected residents to community services

Regulatory Affairs and Quality Control - Fanshawe College (2025-01)