Aboubacar Diaby

Coordinate administrative project activities Track budgets, financial commitments, and expenditures Process invoicing by verifying data compliance and accuracy

Administration Technician - Project - Société de développement de la Baie-James (SDBJ) - Télétravail avec déplacements occasionnels à Matagami, Québec

(2024-09)

• Coordinate administrative project activities
• Track budgets, financial commitments, and expenditures
• Process invoicing by verifying data compliance and accuracy
• Produce tracking dashboards to support decision-making
• Organize meetings and follow up on action items
• Facilitate communications between teams and partners
• Ensure adherence to administrative timelines
• Contribute to the improvement of internal practices

Customer Support Centre Specialist - FCA Canada, par l'intermédiaire de Majorel - Télétravail, Waterloo, Ontario

(2023-07 - 2024-08)

• Respond to customer inquiries regarding products, services, and technical issues with professionalism and courtesy
• Analyze reported problems and propose appropriate solutions
• Issue repair authorizations and coordinate appointments with eligible dealerships
• Order required parts and follow up on repairs with dealerships and specialized teams
• Update vehicle information and properties in internal systems
• Process requests related to FCA US vehicle imports
• Present and sell warranties and complementary services based on customer needs
• Adhere to quality standards and performance indicators

Operations Administrative Assistant - FedEx Ground - Sudbury, Ontario

(2023-05 - 2024-01)

• Provide administrative support for logistics operations
• Update and verify data in systems
• Produce reports for activity tracking
• Identify and report operational anomalies
• Support supervisors in daily coordination
• Contribute to compliance with procedures and deadlines

Package Handler - FedEx Ground - Sudbury, Ontario

(2022-03 - 2023-05)

• Responsible for loading, unloading, and sorting packages by hand using safe and efficient methods
• Work across different areas and stations: loader, unloader, palletizer, scanning, quality assurance (QA), facer, switcher
• Support supervisors in daily coordination
• Identify the appropriate conveyor system by scanning packages, reading labels, and following sorting instructions
• Contribute to compliance with procedures and deadlines

Administrative Agent – Procurement - DP World - Dakar, Sénégal

(2020-12 - 2021-08)

• Provide administrative support for procurement activities
• Create, track, and update purchase orders
• Coordinate returns with suppliers and manage return merchandise authorizations
• Verify, validate, and track supplier invoices
• Monitor delivery schedules and proactively follow up with suppliers as needed
• Provide procurement support for parts, equipment, supplies, consumables, and services required for operations and maintenance
• Update and maintain data accuracy in the ERP and tracking tools
• Collaborate with various internal departments and supplier partners
• Contribute to the optimization and continuous improvement of administrative procurement processes

Advisory Agent – Customer Experience - Ecobank - Bamako, Mali

(2017-09 - 2020-11)

• Support customers with their everyday operations and transactions
• Seize opportunities to inform them about existing applications and technological tools, enabling greater autonomy in these activities
• Contribute to business development and the maintenance of business relationships through service delivery
• Support customers who have experienced fraud or irregularities and ensure they are directed to designated specialized resources
• Adhere to compliance, security, and risk management rules

Graduate Diploma of Specialized Studies - Corporate Finance - Université Téluq

College Diploma - Business Administration - Collège Boréal

Bachelor's Degree - International Management - Sup'Management