Madison

Client-focused professional with 6+ years of experience in healthcare and service environments, combining strong administrative coordination with exceptional client experience. Skilled in managing bookings, supporting team operations, and creating welcoming environments for clients. Known for organization, empathy, and the ability to keep a fast-paced workplace running smoothly.

Patient Support Coordinator / Client Experience Representative at Patterson Dental Canada Inc. (2023-08 – 2025-08)

• Provided client and clinic support through high volumes of inbound communication with professionalism and accuracy
• Assisted dental clinics with product information, ordering, and operational support using SAP ERP system
• Coordinated with dental professionals to resolve issues efficiently and ensure continuity of patient care
• Handled inquiries, concerns, and order issues while maintaining high standards of service and communication
• Built and maintained long-term customer relationships with dental clinics through clear, solution-focused communication
• Consistently met and exceeded service performance and response targets
• Followed company policies, communication procedures, and compliance guidelines
• Consistently went above and beyond to ensure customer satisfaction and retention

Server at Golf St-Janvier (2024-04 – 2024-10)

• Provided food and beverage service to guests in a fast-paced golf course and clubhouse environment
• Delivered excellent customer service while managing dining, patio, and event service
• Handled cash, POS transactions, and coordinated with kitchen and bar staff
• Assisted with tournaments, private events, and member hospitality
• Built strong relationships with members and guests through friendly, professional service

Server / Cook at Geez Resto Bar & Grill (2021-11 – 2023-07)

• Provided excellent customer service in a fast-paced dining environment
• Took orders accurately and entered them into the POS system
• Performed opening and closing duties including setup, restocking, and closing procedures
• Prepared drinks according to standard recipes and delivered orders promptly and courteously

Dental Administrative Secretary / Dental Assistant at Jewish General Hospital – Dental Clinic (2018-11 – 2023-07)

• Provided front-desk and administrative support for multiple dental residents and dentists
• Welcomed clients and managed front desk flow
• Scheduled, rescheduled, and coordinated high-volume client appointments and daily clinical workflows
• Prepared and maintained accurate patient charts and dental records
• Verified insurance coverage, eligibility, and co-payments with providers
• Collected and processed payments while maintaining confidentiality and accuracy
• Coordinated dental laboratory courier services and tracked deliveries
• Assisted dentists during procedures while ensuring patient comfort and safety

Barista at Green Café & Traiteur (2012-05 – 2017-01)

• Operated espresso machines and brewing equipment efficiently while managing daily customer rush
• Greeted customers, took orders, handled cash transactions, and processed payments accurately
• Monitored inventory levels and assisted in preparation of baked goods
• Collaborated with team members to ensure smooth service flow

Diploma of Vocational Studies (DVS) in Dental Assisting – Pearson Adult & Career Center (2018)

High School Diploma – Westmount High School (2011)