Maryse Sutton

Dependable and highly organized administrative professional with 15+ years of experience in healthcare administration, customer service, reception, scheduling and office coordination. Experienced in fast-paced environments requiring discretion, accuracy, multitasking and strong interpersonal skills. Bilingual in English and French, with a professional and welcoming approach to patients, clients, colleagues and healthcare professionals.

Seeking a part-time evening and/or weekend opportunity where strong administrative and customer-service skills can contribute immediately.

Administrative Agent / Administrative Assistant - Jewish General Hospital - Montreal, QC

(2019-10)

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Medical Administrative Agent - Ste-Catherine Medical Group - Westmount, QC

(2011-07 - 2019-10)

• Provided front-line reception and customer service in a high-volume medical office.
• Scheduled and confirmed patient appointments and managed a multi-line telephone system.
• Registered patients in the medical information system and on the RAMQ website.
• Maintained complete and accurate medical files, reports, test results and specialist documentation.
• Prepared medical dossiers, pre-admission documents and consent forms.
• Responded to patient inquiries, explained policies and procedures, and followed up on issues in a timely manner.
• Maintained strict patient and physician confidentiality while interacting with physicians and other medical professionals.

Medical Customer Service Representative - CDL Laboratories - Montreal, QC

(2005-09 - 2011-07)

• Provided reception, telephone assistance, filing and administrative support for clinical services.
• Assisted patients in person and by telephone and communicated effectively with multiple departments.
• Coordinated nurses and dispatched drivers in a fast-paced healthcare environment.
• Scheduled and coordinated diagnostic services and assisted with patient monitoring equipment.
• Hired personnel and supported day-to-day administrative operations.

Social Science - Dawson College (1997 - 2000)

High School Diploma - Saint-Laurent Adult Center (1996)