Maryse Sutton

Administrative professional with 15+ years of healthcare administration experience

Talent

MontréalMember since September 2, 2026

Administrative support & office coordinationCustomer service & front-line receptionAppointment scheduling & follow-upMulti-line telephone systemsCalendar and deadline managementRecords management & documentationConfidentiality & discretionMedical terminology & healthcare administrationProblem solving & conflict-sensitive communicationMultitasking in high-pressure environmentsMicrosoft WordMicrosoft ExcelMicrosoft OutlookMedesyncDoctor DirectPedalMDInternet

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Administrative support & office coordinationCustomer service & front-line receptionAppointment scheduling & follow-upMulti-line telephone systemsCalendar and deadline management

About

Dependable and highly organized administrative professional with 15+ years of experience in healthcare administration, customer service, reception, scheduling and office coordination. Experienced in fast-paced environments requiring discretion, accuracy, multitasking and strong interpersonal skills. Bilingual in English and French, with a professional and welcoming approach to patients, clients, colleagues and healthcare professionals.

Seeking a part-time evening and/or weekend opportunity where strong administrative and customer-service skills can contribute immediately.

Experience

Administrative Agent / Administrative Assistant - Jewish General Hospital - Montreal, QC

(2019-10)

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Medical Administrative Agent - Ste-Catherine Medical Group - Westmount, QC

(2011-07 - 2019-10)

Provided front-line reception and customer service in a high-volume medical office.
Scheduled and confirmed patient appointments and managed a multi-line telephone system.
Registered patients in the medical information system and on the RAMQ website.
Maintained complete and accurate medical files, reports, test results and specialist documentation.
Prepared medical dossiers, pre-admission documents and consent forms.
Responded to patient inquiries, explained policies and procedures, and followed up on issues in a timely manner.
Maintained strict patient and physician confidentiality while interacting with physicians and other medical professionals.

Medical Customer Service Representative - CDL Laboratories - Montreal, QC

(2005-09 - 2011-07)

Provided reception, telephone assistance, filing and administrative support for clinical services.
Assisted patients in person and by telephone and communicated effectively with multiple departments.
Coordinated nurses and dispatched drivers in a fast-paced healthcare environment.
Scheduled and coordinated diagnostic services and assisted with patient monitoring equipment.
Hired personnel and supported day-to-day administrative operations.