Adele Kerman
Administrative Assistant
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About
Organized and dedicated Office Administrator with a proven track record in administration and customer service, demonstrated at Drayden Insurance where I enhanced client relations and streamlined invoice processing. Skilled in multitasking and critical thinking, I excel in fast-paced environments, achieving top-tier performance evaluations. Expert in digital archiving and information security, I bring a blend of technical proficiency and interpersonal skills to every role.
Excellent customer service and conflict management skills. Self-motivated work ethic to perform effectively in independent or team environments. I achieved my GLQP Level I certificate and acquiring my Level II certificate.
Experience
Administrative Assistant II
Drayden Insurance
Stony Plain, AB
In my previous role, I managed a multi-line phone system, maintained excellent customer relationships, handled invoicing for Commercial IBU and personal lines policies, supported account management, and facilitated communication between clients and brokers. I consistently completed forms, reports, and records accurately to meet month-end deadlines.Fire Alarm Coordinator
Johnson Controls Inc.
Edmonton, AB
As a meticulous and analytical office administrator, I ensured operational efficiency through precise data entry, report generation, and tracking documents. I organized materials, provided reliable front desk backup, managed multi-line phone systems, and reviewed emails. My detail-oriented approach resulted in high-performance evaluations and financial accuracy in invoicing and reconciling accounts.
Accounts Payable Clerk
Dialog
Edmonton, AB
Experienced and detail-oriented financial administrator proficient in preparing vendor invoices, processing payments, and ensuring accuracy and compliance. Skilled in reviewing invoices, maintaining vendor relationships, and resolving disputes. Expertise in evaluating financial records, reconciling accounts, and creating balance sheets. Adept at training staff and ensuring accurate payroll administration.Dispatch/ Customer Service representative
Burnco Rock Products
Edmonton, AB
Dedicated and efficient professional with a proven track record in high-pressure environments. Expertly managed a multi-line phone system, quoting concrete orders for delivery and confirming customer locations and mixes. Assisted administrative staff with payroll data entry and supported company leaders by taking meeting minutes and scheduling appointments and meetings. Demonstrated ability to handle multiple tasks simultaneously while maintaining accuracy and attention to detail.
Education
- Level I GLQP Insurance License 2024 Edmonton, AB
- CSTS, WHMIS, First aid and CPR Level C 2020 Edmonton AB
- Advanced EXCEL, and Dealing with Difficult People certificate 2013 Edmonton AB
- Criti Care Inc. Paramedics EMR Certificate 2005 Winnipeg MB
- Medical Terminology Certificate 2003 Winnipeg MB
- Office Assistant Certificate 2002 Winnipeg MB
