Adele Kerman

Administrative Assistant

Talent

Spruce Grove, AlbertaMember since February 3, 2025

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About

Organized and dedicated Office Administrator with a proven track record in administration and customer service, demonstrated at Drayden Insurance where I enhanced client relations and streamlined invoice processing. Skilled in multitasking and critical thinking, I excel in fast-paced environments, achieving top-tier performance evaluations. Expert in digital archiving and information security, I bring a blend of technical proficiency and interpersonal skills to every role. Excellent customer service and conflict management skills. Self-motivated work ethic to perform effectively in independent or team environments. I achieved my GLQP Level I certificate and acquiring my Level II certificate.

Experience

Administrative Assistant II

Drayden Insurance

Stony Plain, AB

In my previous role, I managed a multi-line phone system, maintained excellent customer relationships, handled invoicing for Commercial IBU and personal lines policies, supported account management, and facilitated communication between clients and brokers. I consistently completed forms, reports, and records accurately to meet month-end deadlines.

Fire Alarm Coordinator

Johnson Controls Inc.

Edmonton, AB

As a meticulous and analytical office administrator, I ensured operational efficiency through precise data entry, report generation, and tracking documents. I organized materials, provided reliable front desk backup, managed multi-line phone systems, and reviewed emails. My detail-oriented approach resulted in high-performance evaluations and financial accuracy in invoicing and reconciling accounts.

Accounts Payable Clerk

Dialog

Edmonton, AB

Experienced and detail-oriented financial administrator proficient in preparing vendor invoices, processing payments, and ensuring accuracy and compliance. Skilled in reviewing invoices, maintaining vendor relationships, and resolving disputes. Expertise in evaluating financial records, reconciling accounts, and creating balance sheets. Adept at training staff and ensuring accurate payroll administration.

Dispatch/ Customer Service representative

Burnco Rock Products

Edmonton, AB

Dedicated and efficient professional with a proven track record in high-pressure environments. Expertly managed a multi-line phone system, quoting concrete orders for delivery and confirming customer locations and mixes. Assisted administrative staff with payroll data entry and supported company leaders by taking meeting minutes and scheduling appointments and meetings. Demonstrated ability to handle multiple tasks simultaneously while maintaining accuracy and attention to detail.