Adell M Dolban
Inbound Customer Service/Call Centre Agent
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About
After three decades of a career that allowed me the opportunity to work in the mental health field directly with individuals and their families, the pandemic and life changes have brought me a renewed set of circumstances to vary my career path. At this stage in my life I have had to learn to be adaptable, diligent and self-directed while assisting my past clients and customers. With strong administrative and communication skills I am confident that I am the newest member of your team that you seek.
Experience
Experience
November 2015 – April 2021
Self-Employed/Business Owner
Huma Counselling & Psychotherapy Services, Etobicoke, ON.Responsibilities
Developing and implementing a treatment plan, which may include therapeutic medications, counseling sessions, or other types of mental health care. Conducting interviews of student interns for practicum placement and providing supervision accordingly. Complete case management from intake to file closure as well as referrals to and from various agencies. Oral and written reporting to medical personnel as well as insurance providers.Experience
July 2007 – March 2016
Crisis Support Worker, Supportive Housing in Peel, Mississauga, ONResponsibilities
Management of clinical notes via Client Record Management System (CRMS). Working as a team member as well as working individually with clients in-house. Accept and conduct referrals to supporting agencies. Conduct safety risk assessments through formal and in-formal interview process.Experience
September 2004 – May 2005
Intake Worker, Call CenterDepartment of Social Services, Government of Saskatchewan
Regina, Saskatchewan
Responsibilities
Conduct intake interviews with new applicants for social assistance. Complete record keeping procedures via government database. Advocate for financial aid for individuals in need. Conduct safety risk assessments as requiredExperience
August 2003 – September 2004
Verification OfficerDepartment of Social Services, Government of Saskatchewan
Prince Albert, Saskatchewan
Responsibilities
Investigate and verify recipients of financial assistance in-person by travelling within northern Saskatchewan to conduct home visits.Be adaptable in interview of recipients as well as document any discrepancies visible during home visits. Complete verification reports and submit them to appropriate case worker for follow up.
