Ahmed Eid

Aviation operations professional with 16+ years of experience supporting safe and efficient airport operations, ground handling, passenger services, station management, operational reporting, and airline coordination. Strong knowledge of airport safety, aviation security, SMS, incident reporting, turnaround control, service delivery, and operational problem solving in fast-paced airport environments.

Problem Solver Associate - Amazon Fulfillment Centre - Edmonton, AB

(2023-01)

• Resolve daily operational and inventory issues in a high-volume logistics environment while maintaining accuracy and workflow continuity.
• Use documentation, tracking, and Excel-based reporting to support operational visibility and issue resolution.
• Communicate with team members and leaders to solve workflow problems and maintain service standards.

Stations Manager - S.S. Air (Aviation Ground Handling)

(2019-01 - 2021-12)

• Supported safe and efficient airport operations across six stations through operational monitoring, reporting, audit coordination, and stakeholder communication.
• Tracked safety compliance, OTP performance, incident trends, and service quality to support operational improvement and risk awareness.
• Coordinated with station managers, airline partners, and aviation authorities on operational standards, incidents, and corrective actions.
• Reviewed reports and supported follow-up actions related to safety, security, customer service, and airport operating procedures.
• Helped local station teams manage disruptions, operational changes, and service delivery challenges.

Station Manager - Top Aviation

(2014-01 - 2018-12)

• Managed daily airport station operations with focus on safety, passenger flow, ramp coordination, security procedures, and airline requirements.
• Coordinated operational response during flight delays, passenger issues, schedule changes, and irregular operations.
• Supported incident reporting, Lost & Found oversight, operational documentation, and communication with airline representatives.
• Maintained awareness of safety risks, compliance expectations, staffing levels, and time-sensitive operational priorities.
• Worked with airport and airline stakeholders to maintain service standards and operational readiness.

Customer Service Manager / Supervisor / Agent - Top Aviation

(2005-01 - 2014-12)

• Supervised passenger service operations including check-in, boarding, travel documents, queue flow, and customer issue resolution.
• Conducted shift briefings and supported frontline teams during peak traffic, delays, and operational pressure.
• Built a strong foundation in airport procedures, passenger handling, documentation, safety awareness, and airline service standards.

Bachelor of Civil Engineering - Civil Engineering