Akshay Parekh

IT Professional with extensive experience in systems administration, IT infrastructure, end-user support, Windows Server, Active Directory, DNS, DHCP, Group Policy, networking, backup/recovery and technical troubleshooting. Hands-on Canadian experience supporting users, printers, networks, software deployments and internal IT systems at UPS Canada. Experienced in user onboarding/offboarding, account provisioning, access management and technical support for 100+ users.

Currently pursuing Microsoft Certified: Azure Administrator Associate (AZ-104). Targeting IT Support Analyst, Service Desk Analyst, Desktop Support, Technical Support and Junior Systems Administrator roles across the GTA and Ontario.

Office Support & Coordination (Contract) at UPS Canada (2023-08 – 2025-01)

• Provided IT-related support including printer and network troubleshooting for internal users.
• Assisted with software setup, internal tools and basic system administration activities.
• Supported reporting and staffing documentation using Microsoft Excel and internal IT systems.

Systems Administrator at Young World Infotech (2012-07 – 2022-05)

• Administered Windows Server environments, including Active Directory, DHCP, DNS and Group Policy.
• Maintained 99.9% network uptime across branches through proactive monitoring and troubleshooting.
• Implemented backup and recovery solutions that reduced downtime by 50%.
• Managed onboarding/offboarding and user access for 100+ users.
• Configured and supported routers, switches and firewalls to maintain secure network connectivity.

IT Lab Technician at Anand Institute of Information Science (2001-07 – 2012-06)

• Provided IT support to faculty and students and maintained computer lab systems and networks.
• Installed, configured and maintained desktop systems and network equipment.
• Monitored security, maintained IT asset documentation and enforced IT lab protocols.
• Assisted with Active Directory and DNS administration for academic systems.

Quality Assurance Inspector at Johnvince Foods (2022-09 – Present)

• Worked in a regulated Canadian production environment requiring accurate documentation, troubleshooting and cross-functional communication.
• Collaborated with production, maintenance and distribution teams to resolve operational issues and maintain workflow.
• Maintained compliance with GMP, HACCP and CCP requirements.

Postgraduate Diploma in Computer Science – Sardar Patel University (1999-01 – 2000-01)

Bachelor of Science (B.Sc.) in Chemistry – Sardar Patel University (1995-01 – 1999-01)

Diploma in Business Administration-Account & Finance – Sunview College (2023-07 – 2026-07)