Aleksandar

Sales professional with 6 years of customer-facing experience in a high-volume retail environment, with a proven record of building client relationships, resolving issues efficiently, and mentoring teammates to strong performance. Brings a rare combination of relationship-driven selling, team leadership, and technical fluency, including hands-on experience designing CRM and reporting tools used in real-world sales workflows.

Senior Sales Representative at Rogers Communications (2018-10 – 2024-11)

• Provided consultative support across 600+ customer interactions weekly, using clear communication and strong product knowledge to resolve issues quickly and cut average resolution time by 25%
• Drove small-business account growth by successfully managing and upselling to 1000+ corporate clients over my tenure, extending consumer interactions into lucrative B2B accounts
• Consistently exceeded monthly sales quotas by 15%, generating $20,000 in new monthly revenue
• Trained and mentored dozens of new hires, coaching them on customer engagement and workflows so each consistently met their performance goals
• Served as a go-to resource across trained roles for escalated customer and technical issues, reflecting deep product knowledge and composure under pressure

Barista / Shift Supervisor at Starbucks (2016-01 – 2017-12)

• Promoted from Barista to Shift Supervisor, taking on shift-leadership duties and training newer baristas on drink preparation and service standards
• Delivered fast, accurate service during high-volume rush periods while managing cash handling and till accuracy
• Applied suggestive-selling techniques to recommend food and beverage pairings, maintaining strong customer service and teamwork under pressure

Diploma in Computer Systems Technology – British Columbia Institute of Technology