Salim Wobasi

Sales professional with three years of experience delivering strong customer service while driving revenue growth. Experienced in building customer relationships, identifying sales opportunities, and achieving performance targets in competitive environments.

customer service sales representative( Team Lead) - sekure- payment solutions and merchant services - Montreal,Canada

(2025-06 - 2025-12)

• Provided front-line support to small and medium-sized.
• Business clients regarding payment processing, merchant accounts, and point of sale solutions.
• Assisted merchants with billing inquiries, transaction issues, account updates, and general service questions in a professional and solutions-focused manner.
• Explained payment processing services, fees, and product features clearly to help clients make informed decisions.
• Identified opportunities to recommend suitable services or upgrades based on client needs, contributing to customer retention and revenue goals.
• Handled sensitive financial and business information in compliance with company policies and data security standards.
• Maintained accurate documentation of client interactions.
• Worked effectively in a fast-paced, target-driven call center environment while meeting performance and quality metrics.
• Took 55+ customer orders per shift and made outbound calls for delivery delays or billing issue
• Collaborated with a team of 27+ people customer service representative - Alorica-Banking client (Ally Bank) - montreal,canada

(2025-05 - 2025-11)

• Provided customer support for a major U.S. digital bank, assisting clients with account inquiries, transactions, and online banking access.
• Verified customer identities and handled sensitive financial information in compliance with banking security and privacy regulations.
• Resolved debit card issues, account access concerns, and transaction-related questions with accuracy and professionalism.
• Maintained high service quality in a fast-paced, regulated call-center environment.
• Knowledge of salesforce, ordering and processing of debit card and cheques systems.
• Handled an average of 400 calls per day
• Opened accounts and educated
• Resolved customer call complaints within 24 hours, reducing the likelihood of negative reviews by 68%
• Executed customer questions, resolving issues and reducing the need for supervisor assistance by 80%
• Opened and closed accounts, in addition to expelling the types of accounts we have to offer so customers know.

Receptionist (SALES) - IO SOLUTIONS - montreal,canada

(2023-03 - 2025-01)

• Greeted and welcomed visitors, clients, and staff in a professional and friendly manner.
• Answered and directed incoming phone calls, responded to inquiries, and took detailed messages when necessary.
• Scheduled, confirmed, and managed appointments while maintaining organized calendars.
• Maintained accurate records by updating client information and managing office databases and files.
• Handled incoming and outgoing mail, emails, and packages, ensuring proper distribution.
• Provided administrative support including filing, photocopying, data entry, and preparing documents.
• Assisted clients and visitors by providing information about services, policies, and office procedures.
• Maintained a clean, organized, and welcoming reception area to ensure a positive first impression.

social science - UNIVERSITY OF OTTAWA