Aleksandra Tomic

Driven professional with over 7 years of customer facing experience, including over 4 years dedicated to assessing client needs, identifying solutions and delivering personable service. Combines a strong technical background with a proved ability to build lasting client relationships and support revenue growth for local BC business.

Administrative Assistant III - Regional Parks, Metro Vancouver - Burnaby

(2026-03)

• Serve as an operational liaison for public, agency and internal inquiries, building trust through prompt, genuine support.
• Manage comprehensive record management systems, organizing technical data and digital archives for long-term operational accessibility.

Client Services Coordinator (temp) - UPG Inc. - New Westminster

(2026-03 - 2026-05)

• Coordinate daily administrative tasks and property maintenance schedules, ensuring high levels of data integrity and workflow efficiency.
• Act as a primary point of contact for residents and vendors, resolving inquiries with responsive communication and prompt follow-through.
• Adapt quickly to fast-paced requirements, maintaining organized records and clear documentation for long-term operational growth.

Shift Leader/ Lead Bartender - El Santo - New Westminster

(2018-09 - 2025-08)

• Supervised a team of 10 members, upholding high standards of service, workplace organization, and performance.
• Provided high-touch customer service as a lead bartender, managing high volume bar operations while ensuring a premium guest experience.
• Developed and maintained company websites to increase online engagement and analyzed user experience data for business improvements.
• Collaborated on menu development and conducted targeted feedback sessions with regular clients to refine promotional and seasonal offerings.

Digital & Administrative Coordinator (Freelance) - Spiral Auto Detailing - New Westminster

(2023-06 - 2024-02)

• Developed and maintained a professional WordPress website to establish a digital presence integrating SEO and Google Ads strategies that resulted in a 48% increase in customer inquiries.
• Managed comprehensive financial data, creating and overseeing billing, invoicing, and tax-ready documentation.
• Executed the initial setup of all operational and financial accounts; developed custom Excel databases to manage customer data and business records, ensuring long-term data accuracy and security.

Google Project Management - Project Management - Coursera (2025-09 - 2026-02)

Applied Information Systems - Information Systems - BCIT (2019-09 - 2022-02)

Web Development - Web Development - IT Academy (2014-09 - 2015-09)