Justin Brunette

Results-driven Sales Leader with 15 years in tech sales and business development. Focused on driving revenue growth through strategic partnerships and customized solutions. Developed strong client relationships in SaaS and telecommunications, leveraging CRM tools to analyze market trends and optimize channel strategies.

Inbound Sales Representative (Customer Solutions Specialist) at Rogers Communications (2022-07 – Present)

• Exceed monthly sales targets by 120% through proactive outreach, needs assessments, and closing skills
• Collaborated with sales and marketing teams to create strategies that increased revenue 15% YoY through upselling and cross-selling
• Utilize CRM (Salesforce) to analyze customer needs, manage pipelines, and recommend services, growing adoption rates by 20%
• Enhanced customer retention and loyalty through resolution of complex inquiries and delivery of tailored telecommunications solutions, achieving 95%+ satisfaction rate
• Developed innovative problem-solving approaches that strengthened relationships with 100+ high-value accounts

Senior Sales Account Executive at TechWyse Internet Marketing (2018-10 – 2020-05)

• Managed a portfolio of 50+ enterprise clients, delivering SaaS-based digital marketing solutions that drove $1.5M+ in revenue (30% growth in 18 months)
• Developed and maintained partner relationships with consulting firms and resellers, leading to 25% increase in client acquisition
• Collaborated with cross-functional teams to streamline sales processes, achieving 15% reduction in deal cycles
• Analyzed market trends and client feedback to refine sales pitches, resulting in 25% increase in engagement

Sales Account Executive at Source Knowledge (2017-08 – 2018-05)

• Managed 50+ client accounts, generating $500K revenue increase through targeted SaaS sales strategies
• Collaborated with cross-functional teams to improve customer success, achieving 90%+ satisfaction rate
• Developed strong relationships with clients to understand their needs and preferences
• Collaborated with marketing teams to create effective sales strategies and campaigns
• Conducted product presentations to showcase features and benefits to potential clients

Sales Account Executive at TechWyse Internet Marketing (2014-06 – 2017-09)

• Grew sales revenue by 32% ($1M+) through strategic account management and partner-driven campaigns
• Developed alliances with marketing firms, increasing lead generation by 28% and customer retention by 25%
• Leveraged CRM and web analytics to identify upsell opportunities, driving 30% growth in customer base

Sales Executive at ReachLocal Canada Inc. (2013-02 – 2014-05)

• Generated $500K+ in revenue through management of enterprise accounts and execution of partner-aligned sales plans
• Achieved 35% increase in customer acquisition by collaborating with marketing teams on targeted campaigns
• Developed client relationships through personalized outreach and follow-up strategies
• Conducted market research to identify potential leads and industry trends
• Collaborated with marketing teams to create targeted advertising campaigns

Shift Supervisor at Starbucks (2007-06 – 2013-02)

• Increased sales by 12% through operational leadership and customer-focused service strategies
• Trained teams to enhance performance, reducing errors by 15% and increasing employee retention
• Supervised daily operations and ensured team adherence to company policies
• Trained new staff on customer service standards and operational procedures
• Managed inventory levels and ordered supplies to maintain store efficiency

Diploma in Marketing – Sheridan Technical College (2010-01)