Aly Khan

Experience with a demonstrated history of success bringing years of experience. Delivering exceptional customer service managing organizational tasks and fostering effective team work. Proven reliability and commitment underscored by track record of accomplishment in the dynamic hospitality sector with comprehensive understanding of operations ensuring seamless experience.

Expertise and dedication to enhance service standards with positive attitude and behaviour involving planning, leading, organizing and controlling in the industry.

Operation Manager/BDM - LALAS Cafe - Karachi, Pakistan

(2021-01)

Ensure smooth operations and maximize profit. Manage all aspects of café operations from lower to upper management including oversight of head chefs in kitchen, waiters, purchasing department and cashier.

• Hiring, training, and supervising staff
• Inventory Management, Cost Efficiency, Customer Services, Health and Safety, Financial, Marketing promotion, Training and Development
• Creating work schedules and ensuring adequate staffing levels
• Managing employee performance and addressing any issues or conflicts
• Ensure capable work force and needs of the organization
• Ensure all the needs and wants of the customers give them best services around there in local Markets of Pakistan

Assistant Manager - Bolan Sajji house (Restaurant) - Karachi, Pakistan

(2020-01 - 2021-12)

Look after sales report on daily basis. The duties of a restaurant manager encompass a broad spectrum of responsibilities aimed at ensuring the overall efficiency, success, and customer satisfaction within the establishment. Effective communication, problem-solving, and commitment to maintaining high-quality standards contribute to multifaceted responsibilities.

• Customer service management involving management of customer concerns, implementation of service standards, and handling of feedback
• Food and Beverages department oversight
• Direct public and customer interaction taking orders and managing online delivery like food panda

Senior Executive Guest Services - Zifan Hotel and Suites - Karachi, Pakistan

(2019-01 - 2020-12)

Deals with customer services, handle reservations and bookings, managing staff and coordinate all departments for customer satisfaction. Main duties associated with front office in various industries, emphasizing customer interaction, administrative support, and overall operational efficiency.

Forklift operations - Pakistan

(2018-01 - 2019-12)

• Safely operated forklifts to load, unload, move, and organize materials while following workplace safety procedures and maintaining efficient operations

Invigilator/Supervisor - National Testing Services (NTS)

(2015-01 - 2017-12)

• Taking the Written and Physical test of candidates apply for the Government or Private Organizations

Masters in Business Administration (MBA) - Human Resources Management - Muhammad Ali Jinnah University (2022-01 - 2024-12)

Bachelors in Business Administration (BBA) - Sales/Marketing - Indus University (2021-01 - 2021-12)

HSC (Higher Secondary Certificate) - Commerce - Board of Intermediate Education (2012-01 - 2012-12)

SSC (Secondary School Certificate) - Science Group - Board of Secondary Education (2010-01 - 2010-12)