Operations Manager
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Led sales operations and account management strategies, focusing on new business growth, client retention, and boosting revenue. Presented product and service pitches, crafted customized proposals, and developed pricing strategies to win client approval. Collaborated with external partners to bundle offerings, enhancing client value and expanding project scope.
Organized and executed promotional events and new service launches to drive sales and increase client engagement. Managed inbound logistics with contractors to guarantee timely project delivery within budget. Established a presence for products and services across digital platforms and kept inventory and account records accurate.
A strategic and entrepreneurial retail and wholesale expert with over 15 years of experience in client acquisition, growth, and retention within the luxury home design sector. Demonstrates a strong track record of entering new markets, expanding key accounts, and managing multi-million-dollar portfolios through innovative strategies, data-driven decisions, and collaboration across departments. Recognized for establishing mutually beneficial partnerships and achieving profitable sales results.
Account Management | Strategic Sales Planning | Client Relations | Market Expansion | Retail Partnership Development | Business Forecasting | Sell-Through Analysis | Solution-Based Selling | Presentation Skills | CRM & Digital Merchandising | Cross-Functional Leadership | Sales Training | Budget Oversight | Product Lifecycle Management.
MES Décors Inc. - Milton, ON - Managing Director - Apr 2022 to Present
Louis Vuitton Canada Inc. - Toronto, ON - Sales Manager - Oct 2018 to Apr 2022
MBA from Middlesex University, attested by WES
