Amanda Goh

Effective communication skills with fluency in English, Mandarin and Cantonese. Strong multi-tasking skills and ability to work under high paced environment. Ability to grow client base and sales with excellent customer service skills.

Esthetician - Park Lane Skin and Wellness - Markham, ON

(2018-10)

• Manage clinic from opening to closing, including inventory stocking, and scheduling appointments.
• Promote SPA packages and execute with high standard of service.
• Perform maintenance checks to ensure compliance with clinic equipment.
• Manage customer complaints to ensure satisfactory resolution is attained.
• Generate monthly sales, inventory, complaint, and resolution reports and provide to management for analysis.

Direct Marketing Associate - SMT Direct - Toronto, ON

(2013-10 - 2015-11)

• Responsible for outbound and inbound sales calls
• Provided high quality customer service measured by quality assurance.
• Completed reports for each customer interaction.
• Provided information to customers and complies with company policies.
• Shared knowledge and experience with team members and trainers to increase training quality.
• Provided clear communication and product knowledge to customers.
• Managed customer issues and escalated to management.

Esthetician - Elmwood SPA - Toronto, ON

(2003-11 - 2004-02)

• Provided skin care consultations to improve skin rejuvenation.
• Preformed cosmetic skin treatments such as facial massage, body treatments, manicure, and pedicure.
• Met sales targets and achieved set goals.
• Promoted and sold beauty products.
• Extended extensive beauty product knowledge to customers

Dental Assistant - Dr. Shui Dental Office - Markham, ON

(1999-11 - 2001-09)

• Performed a variety of patient care, office, and laboratory duties.
• Assisted with hand instruments and materials to dentists.
• Sterilized and disinfected instruments and equipment, prepared tray setups for dental procedures, and instructed patients on postoperative and general oral health care
• Assisted with making impressions and restorations expose radiographs.
• Processed dental x-ray film as directed by dentist.

Sales Representative - Crabtree & Evelyn - Toronto, ON

(1998-09 - 1999-11)

• Tracked daily cash flow and sales accurately and efficiently.
• Provided customers with high quality service.

Server - Memories of Japan - North York, ON

(1996-01 - 1998-08)

• Managed numerous parties and multi tasks at an extremely fast paced environment.
• Provided customers with exemplary service delivering beyond expectations.

Diploma - Esthetics - Marvel Beauty School of Esthetics (2003)

Bachelor - Christian Counseling - Canada Christian College (2002)