Angelina Garbrah

To seek employment in an organization where my job related skills are needed while continuous learning.

Customer Service Representative/ order management co coordinator - Tirecraft - Ingersoll, ON

(2025-07)

• Answered incoming customer calls and processed orders and requests accurately and efficiently.
• Entered orders into the Costar system and coordinated with the shipping and receiving dock to ensure timely order fulfillment and delivery.
• Communicated with customers regarding back-order statuses and provided accurate, timely updates and information.
• Processed National Account transactions by entering required information into supplier websites, monitoring submissions, and ensuring credits were accurately processed and applied to customer accounts.
• Managed outgoing Less-Than-Truckload (LTL) shipments, including scheduling pickups with carriers, preparing shipping documentation, and coordinating with shippers and receivers.
• Received and processed incoming supplier shipments in Costar, verified product quantities and pricing, reported discrepancies, and coordinated credit claims when required.
• Collaborated with the Distribution Centre Manager to identify products missing customer pricing and ensure appropriate pricing levels were established.
• Communicated inventory demands and stock shortages to the Distribution Centre Manager to support effective inventory management.
• Performed Costar day-end processing and provided coverage during staff vacations as needed.

Customer Service Agent - Drive Test - Tillsonburg, ON

(2023-08)

• Provides information and assistance related to driver
• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.
• Distributes and verifies application forms for accuracy and completeness.
• Investigates problems or errors in licence records and initiates corrections.
• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.
• Collects applicable fees accurately.
• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver's licences, and processes licensing changes.

Order Management Coordinator - Afrocan Direct Imports - Brampton, ON

(2013-01 - 2022-08)

• Took customer orders and process via phone
• Priced quote and availability check for customers
• Track and tracing customer orders via carrier site
• Investigating shipments discrepancies - Delayed, missing, damages
• Ensuring LTL, TL, and Air Shipments (imports) arrives on time at warehouse
• Investigating late orders, RMA (returns), undelivered orders and missing orders.

Customer Service Representative - Bell Canada - Toronto, ON

(2012-01 - 2013-12)

• Provide exceptional customer service in regards to customer inquiries and complaints
• Manage customer accounts and process requests and orders in a timely manner while ensuring customer satisfaction.
• Provide technical support through all forms of communication to customers via online, phones and emails
• Assisting sales and marketing department during promotions to existing and new customers

Administrative Assistant - Samora Architectural - Brampton, ON

(2005-01 - 2011-12)

• Maintaining Clients database and updating system for new clients
• Contacting Clients as per management request on specified orders for construction purposes.
• Answering phones and entering customer order in our in house system
• Plan and schedule meetings and appointments
• Order office Supplies
• Data entry
• Preparing documents, presentations and reports for management.
• Greet all visitors upon arrival and maintain visitor log as well as giving out badges

Business (Payroll and Accounting) - Academy of learning Career College (2020-03)

Diploma - Business Administration - Humber College (2008-01 - 2008-12)